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Looking for a worthy cause to support this giving season? For #GivingTuesday, we asked our employees to highlight non-profits that share our mission of helping vulnerable children, individuals, and families.

At Northwoods, we talk a lot about “designing solutions around you.” But, what does that really mean?

As one of APHSA’s 2018 Emerging Leaders, I was invited to give a presentation at the annual ISM conference showcasing something that Northwoods has done to advance health and human services (HHS).

I chose to share a methodology that is at the core of how we operate and do business.

“As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two.” - National Cyber Security Alliance (NCSA)

October is National Cybersecurity Awareness Month and if you haven’t thought about cybersecurity yet, here’s why you should: 

Rupam Chokshi, director of product marketing, has been an integral part of our organization for many years and continues to help us grow and improve. His in-depth knowledge of the health and human services (HHS) sector, modernization of technology, and improvement of business processes is a key factor in Northwoods’ ability to build software solutions that are designed around solving state and local HHS agencies’ most important problems. 

Child welfare technology is constantly evolving: trends ebb and flow, policies and mandates change, and new tools become available seemingly every day.

Beyond changing how work gets done, it’s also changing the way you talk about it—both about your challenges and how technology can be used to help solve them.

We’ve compiled a list of terms you’ve likely heard in conversation or come across in practice articles related to technology, along with their definitions, how they relate to each other, and what they mean for child welfare.

“Providing for our children is one of humanity’s worthiest and most fundamental endeavors. Children are the best part of ourselves—the sum of our past and the promise of our future, the guarantee that our lives and values and dreams will flourish long after we are gone.”

- Former President Bill Clinton, in his original National Child Support Awareness Month proclamation from 1995

In honor of Child Support Awareness Month and everything child support programs do to help children, we’re debunking some commonly heard myths about the program.

Economic assistance caseworkers face constant deadlines to process applications and redeterminations.

However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.

This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.

The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.

Editor's note: Earlier this week, we shared 10 Inspiring Foster Care Success Stories in honor of National Foster Care Month. Today, we have one more story from Rich Bowlen, Northwoods' vice president of protective services.

Rich previously spent 25 years in child and adult protective services working tirelessly to do the most good for the most vulnerable kids, families, and adults. Today, he continues to advocate for social workers who commit themselves to making a difference in the lives of those who need it most.

Editor's note: this blog post was originally published on March 13, 2017. We continue to update it as new courses and options become available in Northwoods University.

If you’ve ever had a question about using our software, you’re probably aware that answers to your questions are at your fingertips, starting with our robust online product help and extending to points of contact within your agency and through the Northwoods Support Center.

Still, our customers told us they’d like to see more. What about new workers who just need some help getting started with the software? Experienced workers who’d like a little refresher on a specific task? Or even supervisors and program managers looking for resources to support their teams?

We’re excited to announce that, in addition to our existing sources for product help, all users now have on-demand access to tutorial videos and product training through Northwoods University.