Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, January 27, 2022 by Team Northwoods

Here’s How Child Welfare Customers Say Traverse Helps Them Focus on Families [Resource Recap]

“If we can use our resources to prop the family up and mitigate risks to keep the children in the home, that's an agency win for us at all levels—financial, resource support, workload management. That's what we strive to do as an entire child welfare division.”

Hannah Webster, child welfare manager at Mesa County Department of Human Services, is one of many customers we’ve spoken to over the years to learn why their agency has invested in our document management, forms management, and mobility software, Traverse®, in child welfare.

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Posted Thursday, January 13, 2022 by Team Northwoods

Can't Miss Conferences for Human Services in 2022

Over the past several years, this blog post has become a go-to resource for readers looking for information about the best industry conferences to keep up to date on key issues, trends, and topics impacting human services.  

Well, like everything else, COVID-19 continues to impact many of the conferences and events we would typically recommend. Since things remain up in the air as we start the new year, many organizations are still figuring out their plans for moving forward. Despite all that, we want to provide some information to help you find the best events to fill your schedulein person or virtually.

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Posted Tuesday, December 14, 2021 by Team Northwoods

Readers' Choice Recap: Top Blog Posts of 2021

As another year comes to a close, it's time to recap our top blogs of 2021.

Below is a countdown of this year's posts that our readers found most insightful. Remember, you can subscribe any time to make sure you never miss out on future content.

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Posted Tuesday, December 7, 2021 by Team Northwoods

Links We Love: Best Practices for Modernizing Human Services Technology [Resource Roundup]

You want to read up on the important topics and trends impacting human services, but that’s much easier said than done when you’ve already got so much else on your plate.

Sound familiar? If so, we’ve got you covered.

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Posted Thursday, November 18, 2021 by Team Northwoods

How the Paper Shortage Could Hurt Your Human Services Agency

Cars. Coffee. Computer chips. Ketchup. There’s no shortage (pun intended) of items that have been hard to find, or more expensive to buy, over the past few months due to global supply chain disruptions that have resulted from COVID-19 and other factors.

But there’s one thing that human services agencies should be keeping an eye on as it could significantly impact your operational budget over time: paper and printing supplies.

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Posted Monday, October 18, 2021 by Laura Haffield

Change is Hard, Even in Human Services—Here’s How to Ease the Burden

Change is hard, even for people in human services whose entire jobs are affecting change in others. Change is hard for everyone, maybe especially for social workers (and the people who support them) whose jobs are already so difficult.

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Posted Wednesday, October 6, 2021 by Team Northwoods

How to Solve Your Human Services Agency’s Cybersecurity Problems Before They Start

If you work in IT, the words “data loss” likely send shivers down your spine. If you work in IT for a human services agency, the stakes are even higher. No one wants to be responsible for a security breach or data leak that compromises your system integrity, threatens your clients’ privacy, or delays your agency’s ability to deliver services to the people who rely on you.

Of course, there’s the financial aspect to consider as well. Did you know ransomware victims in United States spent an average of $2.09 million in remediation costs in 2020?

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Posted Friday, September 17, 2021 by Rich Bowlen

Finding the Way Forward: What's Next for Human Services?

How do you plan for the “new normal” when normalcy no longer exists?

Yes, it’s a bold question and a tough concept to consider. But it’s reality. As I have continued to meet with numerous directors of local and state agencies throughout the country, there is still a lot of uncertainty and confusion.

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Posted Monday, August 23, 2021 by Jason Wintersteller

Build vs. Buy: Why COTS is the Smarter Choice for Human Services

Many human services agencies falsely believe their technology needs are so unique to justify building their own custom solution. In the long run, however, this could be a very costly mistake. A commercial-off-the-shelf (COTS) product that can be configured to meet your needs and evolve over time can almost always do the job—with a considerably smaller strain on resources and faster time to value.

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Posted Thursday, August 12, 2021 by Rupam Chokshi

Engagement vs. Efficiency: Which Matters More for Economic Assistance?

Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?

I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.

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