“It's just so much paperwork. It's hard on me because you know that the families aren't getting the money they need for that month.” – Tammy Baldwin, Child Support Agent II, Lenoir County (North Carolina) Department of Social Services
If you’re a child support caseworker, you may feel overwhelmed. Creating court orders and motions is a tedious, paper-heavy, and time-consuming process, not to mention obtaining complete information regarding non-custodial parents.
Additionally, most child support caseworkers lose valuable time every day to the antiquated documentation systems and manual processes they use to collect, retrieve, and share information. This makes it impossible to be truly efficient and provide complete client service, which can delay families from accessing resources and children from receiving the support they need for their well-being.