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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Lauren Hirka's Articles

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Posted Friday, April 3, 2020 by Lauren Hirka

Traverse Quick Tips for Remote Workers

To our Traverse® customers,

As essential services personnel, having the right tools in your toolbox is important as you need to access information quickly, wherever you might be.

To support you in your continuing efforts to keep children, families, and yourselves safe during this time, here are seven tips for making the most of Traverse.

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Posted Thursday, October 31, 2019 by Lauren Hirka

Don't Get Spooked by Artificial Intelligence for Child Welfare

Can artificial intelligence (AI) really help my caseworkers? Or is it all just a bunch of hocus pocus?

This is one of the most common questions we hear when introducing child welfare agencies to the concept of case discovery, which leverages AI. (Okay, maybe not the hocus pocus part … but come on, it’s Halloween!)

We interact with AI almost daily—think Siri, Alexa, or even your Roomba. It continues to gain traction in government and is seen as the emerging technology with the most potential by state chief information officers. Yet, the concept still seems scary in the context of child welfare.

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Posted Monday, October 14, 2019 by Lauren Hirka

Meeting Users Where They Are: Designing Technology for Enhanced Engagement

At Northwoods, we are focused on starting with why. I believe starting with why provides a constant reminder for the team of the collective goal we are all working toward, which is ultimately to improve outcomes for children and families by empowering the practice.

To do this, we need to meet the user where they are—both physically, and in terms of practice.

As one of APHSA’s 2019 Emerging Leaders, I was invited to present a poster at the annual ISM conference showcasing a solution that Northwoods has implemented.

I chose to present on this topic, Meeting Users Where They Are, because it influences every solution and service we offer.

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Posted Thursday, January 17, 2019 by Lauren Hirka

Connecting the Dots: How Traverse Can Positively Impact a Child’s Life

Cases increasing in complexity. Increased referrals. Impact of opioids. Rising need for out-of-home placement. Antiquated systems and processes. Employee turnover and retention.

These are just a handful of the challenges that make it difficult for child welfare agencies to fulfill their missions to safeguard and deliver the highest possible quality of service to the most vulnerable children, youth, and families in their communities.

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