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Many human services agencies falsely believe their technology needs are so unique to justify building their own custom solution. In the long run, however, this could be a very costly mistake. A commercial-off-the-shelf (COTS) product that can be configured to meet your needs and evolve over time can almost always do the job—with a considerably smaller strain on resources and faster time to value.

Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?

I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.

Child welfare caseworkers need to know how technology supports their practice, priorities, and daily work. Otherwise, it’s just another obstacle standing in the way of their mission to help kids and families. Keep reading for a preview of how Traverse, our cloud-based document management, forms management, and mobility software for child welfare, supports kinship and trauma-informed care—two things we know caseworkers want to learn more about.

Years ago, when I was leading technical teams at Nationwide Insurance, they launched the marketing slogan "Life comes at you fast." Some of the developers in the company quickly adopted the phrase for our own purposes. It rang true as we navigated the never-ending parade of new technology and new ways to design software.

It was, and still is, confusing to know what tools and methods to adopt. And we are the software people! If it’s confusing to us, it’s likely a dark art to the rest of the world. Some of the latest tools on the scene that we know people are still wrapping their heads around are low-code/no-code software development platforms. We thought it might be useful to share our thoughts on how they might benefit our readers.

Cybersecurity consistently ranks as a key priority and challenge for human services agencies. Now that remote work and telework are here to stay, it’s increasingly important for agencies to provide caseworkers with technology that’s safe, secure, and easy to access from anywhere without increasing vulnerability. We’ve rounded up resources to help you keep cybersecurity at the forefront of your IT planning and purchasing.

I recently read a Forbes article about government and the future of cloud. This line caught my attention:

“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”

While I agree with this statement, I’m not so sure human services is as far along as other government programs. Human services is recognized as a top candidate for cloud migration, but there are still plenty of counties and states still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.

I know many of you still have questions and concerns about the cloud, so this post will help address them.

When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?

I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.

Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.

Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.

“It’s easy to make things hard. It’s hard to make things easy.”

This adage rings true for human services in many ways, especially when it comes to purchasing and implementing technology. The process can be complicated for anyone, but if your agency overlooks certain key steps or considerations along the way, it becomes that much harder.

Social Work Month is one of our favorite months of the year. We love shouting from the rooftops about the superhero work you do to support and empower vulnerable kids, adults, and families. You are a shining light, a beacon of hope for those who need it, and we thank you for all that you do.