Editor's note: this post was published a few months before agencies across the country were forced to close their lobbies and limit interaction in response to COVID-19. As agencies are able to begin reopening, it's even more important to have the right tools in place to improve lobby flow and serve clients quickly. Please don't hesitate to reach out to us if you want to discuss how Northwoods can help you prioritize safety and comply with public health emergency measures, while keeping up with increasing service demands.
Imagine you’re a working parent balancing three minimum wage jobs to provide stability for your family but find yourself needing to apply for temporary assistance to get by.
You don’t have much time between shifts, so you drive to your local agency to start the application process over your 45-minute lunch break … only to get stuck in line as soon as you enter the lobby. You’re not sure where to go or what to do. Do you stay and risk getting back to work late? Do you come back tomorrow and hope you’ll get served faster?
To the vulnerable citizens who need your help, a line in your lobby may feel like an immediate disservice.