Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, February 21, 2022 by Team Northwoods

Hybrid is Here to Stay: How to Support Remote Teams in Human Services

Editor’s note: We originally published this post in March 2020—just days after the start of the pandemic as many caseworkers and agency leaders were still navigating the transition to remote work. Nearly two years later, we’ve learned that remote and hybrid work models are now here to stay.

Social services agencies have found benefits in hybrid and remote options for their workforce and clients alike and have begun to implement permanent flexible work polices to stay competitive to applicants. Despite the benefits, the task of fundamentally shifting work models is still a challenge. The same tips are still applicable, but the impact has changed, especially now that the social services workforce is in crisis.

Read More
Posted Wednesday, February 9, 2022 by Team Northwoods

Success Tips: Realize Value with Cloud Technology for Human Services

As human services agencies have grown more comfortable with the idea of cloud technology, the conversation has shifted from “what should we do?” to “how do we get it right?”

In our experience, your agency will be more successful if you have a solid answer to that second question from the very beginning. If you recognize the difference between moving to the cloud simply to check a box and doing it in a purposeful, thoughtful way, you’re more likely to find a solution that provides long-term value and return on investment for both your agency and the community you serve.

Read More
Posted Thursday, January 27, 2022 by Team Northwoods

How Child Welfare Customers Say Traverse Helps Them Focus on Families

“If we can use our resources to prop the family up and mitigate risks to keep the children in the home, that's an agency win for us at all levels—financial, resource support, workload management. That's what we strive to do as an entire child welfare division.”

Hannah Webster, child welfare manager at Mesa County Department of Human Services, is one of many customers we’ve spoken to over the years to learn why their agency has invested in our document management, forms management, and mobility software, Traverse®, in child welfare.

Read More
Posted Tuesday, December 14, 2021 by Team Northwoods

Readers' Choice Recap: Top Blog Posts of 2021

As another year comes to a close, it's time to recap our top blogs of 2021.

Below is a countdown of this year's posts that our readers found most insightful. Remember, you can subscribe any time to make sure you never miss out on future content.

Read More
Posted Tuesday, December 7, 2021 by Team Northwoods

Links We Love: Best Practices for Modernizing Human Services Technology [Resources]

You want to read up on the important topics and trends impacting human services, but that’s much easier said than done when you’ve already got so much else on your plate.

Sound familiar? If so, we’ve got you covered.

Read More
Posted Thursday, November 18, 2021 by Team Northwoods

How the Paper Shortage Could Hurt Your Human Services Agency

Cars. Coffee. Computer chips. Ketchup. There’s no shortage (pun intended) of items that have been hard to find, or more expensive to buy, over the past few months due to global supply chain disruptions that have resulted from COVID-19 and other factors.

But there’s one thing that human services agencies should be keeping an eye on as it could significantly impact your operational budget over time: paper and printing supplies.

Read More
Posted Monday, October 18, 2021 by Laura Haffield

Change is Hard, Even in Human Services—Here’s How to Ease the Burden

Change is hard, even for people in human services whose entire jobs are affecting change in others. Change is hard for everyone, maybe especially for social workers (and the people who support them) whose jobs are already so difficult.

Read More
Posted Wednesday, October 6, 2021 by Team Northwoods

Solving Cybersecurity Problems in Human Services Before They Start

If you work in IT, the words “data loss” likely send shivers down your spine. If you work in IT for a human services agency, the stakes are even higher. No one wants to be responsible for a security breach or data leak that compromises your system integrity, threatens your clients’ privacy, or delays your agency’s ability to deliver services to the people who rely on you.

Of course, there’s the financial aspect to consider as well. Did you know ransomware victims in United States spent an average of $2.09 million in remediation costs in 2020?

Read More
Posted Friday, September 17, 2021 by Rich Bowlen

Finding the Way Forward: What's Next for Human Services?

How do you plan for the “new normal” when normalcy no longer exists?

Yes, it’s a bold question and a tough concept to consider. But it’s reality. As I have continued to meet with numerous directors of local and state agencies throughout the country, there is still a lot of uncertainty and confusion.

Read More
Posted Monday, August 23, 2021 by Team Northwoods

Build vs. Buy: Why COTS is the Smarter Choice for Human Services

Many human services agencies falsely believe their technology needs are so unique to justify building their own custom solution. In the long run, however, this could be a very costly mistake. A commercial-off-the-shelf (COTS) product that can be configured to meet your needs and evolve over time can almost always do the job—with a considerably smaller strain on resources and faster time to value.

Read More