Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, March 13, 2017 by Aaron Caldwell

You Asked. We Listened. Activate Your FREE Enrollment in Northwoods University.

If you’ve ever had a question about using our software, you’re probably aware that answers to your questions are at your fingertips, starting with our robust online product help and extending to points of contact within your agency and through the Northwoods Support Center.

Still, our customers told us they’d like to see more. What about new workers who haven’t necessarily encountered a problem but just need some help getting started with the software? Or even experienced workers who’d like a little refresher on how to get the most out of the programs?

We’re excited to announce that, in addition to our existing sources for product help, all users now have on-demand access to tutorial videos and product training through Northwoods University.


Northwoods University's First Look videos show you what you'll be learning with a quick overview of software functionality.


Northwoods University offers an ever-expanding selection of courses designed to get you up and running quickly, including:

  • A newly-enhanced, structured curriculum that empowers you to learn, practice, and retain essential software skills.
  • Video tutorials segmented into concise lessons that can be easily woven into your daily schedule, enhanced with screenshots to orient you within the software.
  • Engaging assessments following most videos to reinforce concepts and encourage application of those topics in real-world scenarios – also including instant feedback on results and optional reporting to agency supervisors.
  • Ongoing access to tutorials to review whenever you need them.

Northwoods University's tutorial videos guide you through a robust collection of bite-sized lessons that can easily fit into your daily schedule.

Assessments following most tutorials allow you to review video concepts and apply them to real-world situations.


Courses covering Compass® Pilot and Compass® Appointments are open for enrollment now, with more topics being added all the time.

Enrollment in Northwoods University is free. When you’re ready to get started, submit a request through your Northwoods point of contact.

Whether you are requesting access for yourself or your staff, just give us the full name, email address, and the training modules you need, and we’ll process your request as soon as possible.

Thank you for being our customer. We look forward to continuing to provide you with the tools to fuel your success.


Like what you're reading?

Subscribe to our blog for daily, weekly, or monthly notifications.

Blog Subscribe


Aaron-Caldwell.jpg Aaron Caldwell is the Director of Customer Relations and is responsible for ensuring positive customer relationships with all Northwoods customers.