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Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Tuesday, October 9, 2018 by Rich Bowlen

Change and Implementation in Practice [Child Welfare Capacity Building Collaborative]

The Children's Bureau's Child Welfare Capacity Building Collaborative has been building up its Change and Implementation in Practice series, a collection of resources that can help child welfare agencies manage change in a meaningful and impactful way.

Full summary:

You’ve likely heard us say before that Comprehensive Child Welfare Information System (CCWIS) modernization opens the door for child welfare agencies to innovate and raise the bar on service delivery.

We typically talk about this in terms of leveraging “next-generation” technology to influence outcomes, but these tools are only one piece of the puzzle. After all, meaningful change happens at the intersection of products, people, and processes.

The Children's Bureau's Child Welfare Capacity Building Collaborative has been building up its Change and Implementation in Practice series, a collection of resources that can help child welfare agencies manage change and improve processes in more meaningful and impactful ways.

What I like about The Collaborative’s series is that they’ve blended ideas from various existing implementation and quality improvement frameworks to identify a common set of steps for organizations to follow. More importantly, they put the steps in the context of child welfare, linking each phase of the framework to specific problems and challenges that agencies may face along the way.

We took a similar user-centered approach with Northwoods’ Coach Model by designing it to accommodate the complex situations and unique business needs surrounding child welfare. The goal is to provide ongoing training and support for child welfare social workers in their own environment, ensuring they fully integrate new systems and business processes into their daily lives.

Every framework is slightly different, but the impact (which, of course, is the most important part!) stays the same: meaningful change, happier and more productive social workers, and ultimately better outcomes for the children and families they serve.

Read the series

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