Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Thursday, June 17, 2021 by Rupam Chokshi

Cybersecurity for Human Services: Must-Read Research and Resources

Cybersecurity consistently ranks as a key priority and challenge for human services agencies. Now that remote work and telework are here to stay, it’s increasingly important for agencies to provide caseworkers with technology that’s safe, secure, and easy to access from anywhere without increasing vulnerability. We’ve rounded up resources to help you keep cybersecurity at the forefront of your IT planning and purchasing.

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Posted Thursday, March 18, 2021 by Rupam Chokshi

COVID Response Project: Lessons Learned [APHSA]

The COVID-19 pandemic led to human services agencies transforming operations and culture to keep supporting the communities they serve. The transformation of operations and culture may have happened quickly, but they will continue to have an impact on the local, state, and federal human services systems for years to come. APHSA partnered with ACF and the W.K. Kellogg Foundation to document the real-time impacts of the COVID-19 pandemic on state human services agencies and the lessons learned to help guide future policies and implementations.


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Posted Thursday, January 28, 2021 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change and additional resources have been added.

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

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Posted Thursday, January 21, 2021 by Rupam Chokshi

The Return to Office: How to Prepare Operations & Facilities [GovLoop]

For many, COVID-19 forced an abrupt shift from working daily in an office to remote work. As necessary, organizations are starting to open their offices again, at least in a limited capacity. While returning to what we knew as normal may not be possible in the foreseeable future, agencies can plan for the new normal now. GovLoop put together a comprehensive worksheet to help agencies prepare facilities for staff to return to the office.  

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Posted Monday, December 7, 2020 by Team Northwoods

COVID-19 Lessons Learned and Planning for the Future [APHSA & Maximus]

Every one of us has had to step outside our comfort zones this year—both personally and professionally. Human services workers have had the especially tough task of pivoting to keep up as the “new normal” and landscape for delivering services continues to change. The American Public Human Services Association (AHPSA) and Maximus hosted a webinar with state and county agency leaders to discuss what they’ve learned throughout the pandemic and how they’ll apply those lessons moving forward.

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Posted Monday, November 16, 2020 by Rupam Chokshi

Reframing the Future with Emerging Technology [NASCIO]

The National Association of State Chief Information Officers (NASCIO) conducted a survey with EY exploring how forward-thinking states view emerging technology like artificial intelligence (AI) and robotic process automation (RPA). Survey data shows how these states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used.

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Posted Wednesday, November 4, 2020 by Rupam Chokshi

12 Resources to Reboot Your Human Services Technology in 2021

Human services leaders were put to the test in 2020. Now, it’s time to think about what’s next.

As you look ahead to 2021, you may be considering several different technology-related options: investing in new tools, optimizing existing ones, or taking a step back to rethink what you really need before making any big decisions. Wherever you are in this journey, we’re here to help.

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Posted Monday, August 31, 2020 by Rich Bowlen

Understanding and Addressing Racial Bias and Equity in Child Welfare [Resources]

How are caseworkers and social workers experiencing and working to better understand racial bias and disparities in child welfare? What are families and recipients of services saying? How can we all support critical services such as child protection while sharing in the effort to shape healthier communities? Now is the time to seek a deeper knowledge of what is and has been happening and why. We’ve been compiling research and resources to gain a shared understanding to work from.

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Posted Tuesday, July 14, 2020 by Greg Tipping

Responsive Public Assistance in Times of Constituent Need [Center for Digital Government]

A new brief from the Center for Digital Government and Hyland summarizes how technology can help economic assistance agencies be more nimble and minimize churn, especially during times of crisis when vulnerable citizens need benefits the most.

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Posted Tuesday, February 18, 2020 by Rupam Chokshi

An Introduction to Robotic Process Automation for Human Services

Government agencies are beginning to leverage an emerging technology, robotic process automation (RPA), to streamline tasks and reduce administrative burdens. GovLoop’s eBook dives into how RPA works and what makes it successful, plus provides six examples of RPA in action at the state level.

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