Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Monday, August 31, 2020 by Rich Bowlen

Understanding and Addressing Racial Bias and Equity in Child Welfare [Resources]

How are caseworkers and social workers experiencing and working to better understand racial bias and disparities in child welfare? What are families and recipients of services saying? How can we all support critical services such as child protection while sharing in the effort to shape healthier communities? Now is the time to seek a deeper knowledge of what is and has been happening and why. We’ve been compiling research and resources to gain a shared understanding to work from.

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Posted Tuesday, August 4, 2020 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

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Posted Tuesday, July 14, 2020 by Greg Tipping

Responsive Public Assistance in Times of Constituent Need [Center for Digital Government]

A new brief from the Center for Digital Government and Hyland summarizes how technology can help economic assistance agencies be more nimble and minimize churn, especially during times of crisis when vulnerable citizens need benefits the most.

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Posted Tuesday, February 18, 2020 by Rupam Chokshi

An Introduction to Robotic Process Automation for Human Services

Government agencies are beginning to leverage an emerging technology, robotic process automation (RPA), to streamline tasks and reduce administrative burdens. GovLoop’s eBook dives into how RPA works and what makes it successful, plus provides six examples of RPA in action at the state level.

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Posted Wednesday, January 22, 2020 by Greg Tipping

Spotlight on Knowing the Difference Between Poverty and Neglect [CBX]

While poverty and neglect tend to intersect, the two are not inextricably linked. Children’s Bureau Express (CBX) explains why differentiating the two is foundational for building a system that truly meets families’ needs and supports economic mobility.

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Posted Tuesday, October 1, 2019 by Mark Washington

Family First Prevention Services Act: Anticipating and Navigating the Road Ahead

We know many states and agencies still have lingering questions and concerns surrounding the Family First Prevention Services Act (FFPSA), so we’ve rounded up several recent articles and resources to help you assess your options, plan for the best way to move forward, and navigate the impending change.

Editor’s note: we originally published this post on June 11, 2019. Since FFPSA has now officially gone into effect (despite most states delaying implementation), we’re continuously updating it to include new resources.

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Posted Thursday, September 19, 2019 by Mark Washington

5 Things Every Public Sector Agency Should Consider Before Procuring New Technology [PCG]

Carole Hussey, associate manager in Public Consulting Group’s (PCG) Human Services practice, weighs in on the value of vertical domain specialty when evaluating new technology solutions for human services, posing five questions organizations should ask throughout the process.

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Posted Thursday, September 5, 2019 by Rich Bowlen

Applying Social ROI to Justify Technology Spending

When child welfare agencies need to convey the value of technology they want to purchase to county administrators and other stakeholders to secure funding and resources, focusing on time-savings and cost-savings isn’t enough. To tell the whole story, it’s imperative to demonstrate social return on investment (SROI) to prove how technology will impact the well-being of the whole community.

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Posted Monday, August 19, 2019 by Rupam Chokshi

Transforming Government: Insights from Public Sector Leaders [Government Business Council]

A new survey from Government Business Council says only 40% of respondents agree their organization’s transformation efforts meet their objectives. Conflicting priorities and a lack of coordination between departments is a barrier. Respondents also lack the right systems and technology to access the data they need to make decisions.

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Posted Tuesday, August 13, 2019 by Rupam Chokshi

Intelligent Innovation: Tech Trends Taking Root with State and Local Governments [GovLoop]

GovLoop’s guide includes case studies, research, and expert interviews that explore key technology trends shaping the future of state and local government.

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