Editor’s note: Modern technology can help make the information you capture more searchable, discoverable, and useable to help others. Read our new post, Not Your Average Electronic Document Management System, to learn more about what features to look for when you modernize.
Economic assistance caseworkers face constant deadlines to process applications and redeterminations.
However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.
This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.
The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.