Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?
I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.Read More
Child welfare caseworkers need to know how technology supports their practice, priorities, and daily work. Otherwise, it’s just another obstacle standing in the way of their mission to help kids and families.
Our new Human Services Huddle video series is designed to help you connect the dots through feature previews and use cases that show exactly how our tools help caseworkers help others.Read More
When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?
I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.Read More
The answer is: no, the U.S. Treasury’s Quick Reference Guide does not list technology modernization as an allowable use of funds. But, neither does it list technology modernization as an ineligible use of funds. Since recipients have broad flexibility to determine how to best use this funding to meet the needs of their communities, it may help free up other resources for technology instead. Here’s how.Read More
Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.
Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.Read More
"A system like this is absolutely needed to support caseworkers to do what I believe they are walking through the door to do. That's to keep kids safe, to find them permanency, and to assist families in being healthy and self-sufficient."
When asked why Mesa County Department of Human Services (DHS) chose to implement Northwoods’ child welfare solution Traverse®, Child Welfare Director Joe Kellerby said it’s because agency leadership believed the software could empower caseworkers to meet the goals above. How? By minimizing administrative burdens to enhance critical work, thus allowing caseworkers to fully focus on building trust, engaging families, and reducing trauma.Read More
Traverse®—Northwoods' content collection and case discovery software solution—digitizes entire case files and mobilizes content to enable social work from anywhere. It surfaces critical information to help child welfare teams manage the complexity of today’s cases. As a result, agencies can better meet performance measures and permanency goals.Read More
Technology can never replace human interaction in child welfare. And it shouldn’t. Connecting with children and families is fundamental to improving outcomes and well-being.
The current COVID-19 pandemic has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways. Some child welfare experts predict connecting remotely will become part of the new normal for child welfare through things like video chats, collaboration apps, or instant messaging tools.
Traverse, Northwoods’ child welfare software, is empowering remote work across the country today, while supporting caseworkers’ efforts to provide critical service delivery, in a variety of ways. We put five best practices from agencies using Traverse into a 25-minute webinar. If you’re strapped for time, keep reading below.Read More