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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, February 20, 2019 by Carrie Heinze

Onboarding Made Quick and Easy in Human Services

Time is of the essence.

It takes time to document information. It takes time to learn each child’s story. It takes time to build trust with families. And before all that can take place, it takes time to train workers on new technology.

But what if you could train caseworkers well and save time?

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Posted Thursday, February 14, 2019 by Rupam Chokshi

Breaking Up is Hard to Do

Roses are red,
violets are blue,
technology is sweet,
but is it really helping you?

You know that technology has the potential to modernize service delivery and drastically alter how you interact with clients. Too often though, human services agencies commit to technology that doesn’t end up delivering on the value it promises.

Below is a list of questions that can help you determine if your tools and processes are providing the results you need. If not, it may be time to break up with your current vendor and explore a new relationship with a better partner instead.

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Posted Thursday, January 17, 2019 by Lauren Hirka

Connecting the Dots: How Traverse Can Positively Impact a Child’s Life

Cases increasing in complexity. Increased referrals. Impact of opioids. Rising need for out-of-home placement. Antiquated systems and processes. Employee turnover and retention.

These are just a handful of the challenges that make it difficult for child welfare agencies to fulfill their missions to safeguard and deliver the highest possible quality of service to the most vulnerable children, youth, and families in their communities.

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Posted Monday, January 7, 2019 by Team Northwoods

9 Can't Miss Conferences for Human Services in 2019

Editor's note: This post was originally published on January 15, 2018, but we recently updated/expanded the list. New conferences for 2019 are denoted with an asterisk.

New year, new opportunities! If one of your 2019 goals is to keep your finger on the pulse of key issues, trends, and topics impacting your agency and/or community, industry conferences are a great way to get started.

We've vetted and attended a lot of conferences over time, and we like to start each new year with a list of recommendations. This list represents events that not only have amazing programming and speakers, but also build in time for attendees to network, share ideas, and discuss how they're addressing key opportunities and challenges.

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Posted Tuesday, October 23, 2018 by Rupam Chokshi

Building Better, Faster, More Impactful Solutions for Human Services

At Northwoods, we talk a lot about “designing solutions around you.” But, what does that really mean?

As one of APHSA’s 2018 Emerging Leaders, I was invited to give a presentation at the annual ISM conference showcasing something that Northwoods has done to advance health and human services (HHS).

I chose to share a methodology that is at the core of how we operate and do business.

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Posted Tuesday, October 16, 2018 by Aaron Caldwell

Why Cybersecurity Matters Even if It’s Not Your Job

“As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two.” - National Cyber Security Alliance (NCSA)

October is National Cybersecurity Awareness Month and if you haven’t thought about cybersecurity yet, here’s why you should: 

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Posted Friday, September 14, 2018 by Chris Carlson

Health and Human Services Technology for High-Value Work (Q&A with Rupam Chokshi, 2018 APHSA Emerging Leader)

Rupam Chokshi, director of product marketing, has been an integral part of our organization for many years and continues to help us grow and improve. His in-depth knowledge of the health and human services (HHS) sector, modernization of technology, and improvement of business processes is a key factor in Northwoods’ ability to build software solutions that are designed around solving state and local HHS agencies’ most important problems. 

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Posted Wednesday, August 29, 2018 by Rupam Chokshi

Tech Talk 101: 30 Child Welfare Technology and Business Terms to Know

Child welfare technology is constantly evolving: trends ebb and flow, policies and mandates change, and new tools become available seemingly every day.

Beyond changing how work gets done, it’s also changing the way you talk about it—both about your challenges and how technology can be used to help solve them.

We’ve compiled a list of terms you’ve likely heard in conversation or come across in practice articles related to technology, along with their definitions, how they relate to each other, and what they mean for child welfare.

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Posted Tuesday, June 5, 2018 by Rich Diers

Is Your Economic Assistance Program Using the Right Document Capture Tools?

Economic assistance caseworkers face constant deadlines to process applications and redeterminations.

However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.

This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.

The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.

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Posted Wednesday, May 9, 2018 by Rupam Chokshi

5 Ways a System of Engagement Benefits Child Welfare

Modernizing to the new Comprehensive Child Welfare Information System (CCWIS) creates a major opportunity for child welfare organizations to apply innovative solutions to overcome systematic barriers.

However, too many states and agencies may still view CCWIS as the next Statewide Automated Child Welfare Information System (SACWIS) with little change.

Where SACWIS was more of a “one-size-fits-all” model, CCWIS allows agencies to tailor their IT needs to align with their unique program requirements.

This opens the door for child welfare organizations to consider next-generation technology, like a system of engagement, that revolutionizes how social workers deliver services and interact with clients.

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