Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, November 2, 2022 by Team Northwoods

From Input to Insight: How Brunswick County Leverages Data in Traverse

“We have all this great data in Traverse. The way we're organizing it, we can pull it out in a meaningful way.” – Cathy Lytch, Social Services Director, Brunswick County Department of Social Services (DSS)

This feedback from a customer is one of the reasons why we built our flagship software Traverse® in the first place. We often hear how workers spend too much time collecting, entering, and verifying data, but not enough time using it to inform decisions and actions. The same goes for agency leaders who have a trove of valuable insight buried in their systems for collecting data for compliance and reporting.

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Posted Wednesday, August 17, 2022 by Team Northwoods

7 Ways to See If Your Technology Is Meeting Caseworkers’ Expectations

We may never be able to predict where the industry is heading in the next five to 10 years, but we do know there are some key issues facing human services today that will continue to impact the industry tomorrow. Modern technology is a linchpin in how successfully agencies can address them.

Our eBook, “Modernizing Human Services: Technology’s Integral Role in Addressing Key Issues,” dives into a few of these critical issues (think caseworker burnout and client disengagement) and explores the role that technology plays in overcoming each one. Keep reading for a short summary of how IT and program leaders can be the hero to human services caseworkers who need immediate support to help clients today, while positioning agencies for continued success in the long term.

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Posted Wednesday, June 29, 2022 by Team Northwoods

Meet Traverse Connect: Our Portal to Engage Clients and Collaborators

Human services caseworkers are constantly exchanging information with people outside the agency, yet historically have lacked the right tools to support the process. We built our secure portal, Traverse® Connect, to solve agencies’ collaboration and client engagement problems—and here’s why.

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Posted Wednesday, June 15, 2022 by Team Northwoods

Empowering Adult & Aging Caseworkers with Information to Support Elder Abuse Prevention Efforts

Editor’s note: we originally published this post in 2019 shortly after Route Fifty named elder abuse the “silent epidemic of our time.” Unfortunately, cases have continued to increase—both in number and intensity—during the COVID-19 pandemic, meaning it’s even more important now for adult & aging caseworkers to have faster access to relevant information to create better support for clients’ overall well-being.

The mistreatment of older adults is a significant problem across the country. That’s why World Elder Abuse Awareness Day (WEAAD)—acknowledged annually on June 15—is a call-to-action for individuals, organizations, and communities to raise awareness about elder abuse, neglect, and exploitation.

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Posted Friday, April 8, 2022 by Team Northwoods

Forget the Price Tag: Key Points When Buying Human Services Technology

How much does human services technology cost? It’s a simple question with a complex answer.

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Posted Tuesday, March 8, 2022 by Team Northwoods

Why Do Social Workers Burn Out?

Social worker burnout and turnover have always been a significant problem in human and social services. Turnover in child welfare has ranged from 20-40% annually for the last two decades. But today the stakes are higher than ever. Frontline workers are mentally, emotionally, and physically drained.

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Posted Monday, February 21, 2022 by Team Northwoods

Hybrid is Here to Stay: How to Support Remote Teams in Human Services

Editor’s note: We originally published this post in March 2020—just days after the start of the pandemic as many caseworkers and agency leaders were still navigating the transition to remote work. Nearly two years later, we’ve learned that remote and hybrid work models are now here to stay.

Social services agencies have found benefits in hybrid and remote options for their workforce and clients alike and have begun to implement permanent flexible work polices to stay competitive to applicants. Despite the benefits, the task of fundamentally shifting work models is still a challenge. The same tips are still applicable, but the impact has changed, especially now that the social services workforce is in crisis.

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Posted Wednesday, February 9, 2022 by Team Northwoods

Success Tips: Realize Value with Cloud Technology for Human Services

As human services agencies have grown more comfortable with the idea of cloud technology, the conversation has shifted from “what should we do?” to “how do we get it right?”

In our experience, your agency will be more successful if you have a solid answer to that second question from the very beginning. If you recognize the difference between moving to the cloud simply to check a box and doing it in a purposeful, thoughtful way, you’re more likely to find a solution that provides long-term value and return on investment for both your agency and the community you serve.

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Posted Thursday, January 13, 2022 by Team Northwoods

Can't Miss Conferences for Human Services in 2022

Over the past several years, this blog post has become a go-to resource for readers looking for information about the best industry conferences to keep up to date on key issues, trends, and topics impacting human services.  

Well, like everything else, COVID-19 continues to impact many of the conferences and events we would typically recommend. Since things remain up in the air as we start the new year, many organizations are still figuring out their plans for moving forward. Despite all that, we want to provide some information to help you find the best events to fill your schedulein person or virtually.

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Posted Tuesday, December 14, 2021 by Team Northwoods

Readers' Choice Recap: Top Blog Posts of 2021

As another year comes to a close, it's time to recap our top blogs of 2021.

Below is a countdown of this year's posts that our readers found most insightful. Remember, you can subscribe any time to make sure you never miss out on future content.

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