Social worker burnout and turnover have always been a significant problem in human and social services. Turnover in child welfare has ranged from 20-40% annually for the last two decades. But today the stakes are higher than ever. Frontline workers are mentally, emotionally, and physically drained.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Editor’s note: We originally published this post in March 2020—just days after the start of the pandemic as many caseworkers and agency leaders were still navigating the transition to remote work. Nearly two years later, we’ve learned that remote and hybrid work models are now here to stay.
Social services agencies have found benefits in hybrid and remote options for their workforce and clients alike and have begun to implement permanent flexible work polices to stay competitive to applicants. Despite the benefits, the task of fundamentally shifting work models is still a challenge. The same tips are still applicable, but the impact has changed, especially now that the social services workforce is in crisis.Read More
“If we can use our resources to prop the family up and mitigate risks to keep the children in the home, that's an agency win for us at all levels—financial, resource support, workload management. That's what we strive to do as an entire child welfare division.”
Hannah Webster, child welfare manager at Mesa County Department of Human Services, is one of many customers we’ve spoken to over the years to learn why their agency has invested in our document management, forms management, and mobility software, Traverse®, in child welfare.Read More
Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:Read More
Child welfare caseworkers need to know how technology supports their practice, priorities, and daily work. Otherwise, it’s just another obstacle standing in the way of their mission to help kids and families.
Our new Human Services Huddle video series is designed to help you connect the dots through feature previews and use cases that show exactly how our tools help caseworkers help others.Read More
I recently read a Forbes article about government and the future of cloud. This line caught my attention:
“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”
While I agree with this statement, I’m not so sure human services is as far along as other government programs. Human services is recognized as a top candidate for cloud migration, but there are still plenty of counties and states still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.
I know many of you still have questions and concerns about the cloud, so this post will help address them.Read More
Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.
Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.Read More
Social workers are some of the most resourceful, creative, and passionate people in the world. It’s just one of the reasons I’m so appreciative of your unwavering commitment to serve on the frontlines.No matter the circumstances, you’ve always risen to the occasion to prioritize your communities and, most importantly, keep kids, families, and communities safe—even more than usual in these past several months of uncertainty, isolation, and anxiety. Thank you for being a source of stability and strength for the families who rely on you.
All that said, I know it can be hard to stay positive and keep fighting given everything going on in the world right now. I want to share some stories and quotes about the amazing work that’s been done, as well as the support and encouragement that’s been provided, amid the pandemic in hopes that it helps boost your spirits on tough days. Read More