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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, July 27, 2020 by Chuck Barber

Child Welfare Agencies Can't Live Without Traverse. Here's Why.

Traverse®—Northwoods' content collection and case discovery software solution—digitizes entire case files and mobilizes content to enable social work from anywhere. It surfaces critical information to help child welfare teams manage the complexity of today’s cases. As a result, agencies can better meet performance measures and permanency goals.

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Posted Monday, July 6, 2020 by Rupam Chokshi

Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]

The COVID-19 pandemic has been a wake-up call for human services in many ways.

Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.

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Posted Wednesday, May 20, 2020 by Team Northwoods

Inspiring Foster Care Success Stories

We’d like to take a moment to thank all the social workers who work tirelessly for children in foster care. Your days are long and too often touched by heartbreak. But because of your dedication and concern, you help create joy and hope for the families you serve.

In honor of National Foster Care Month, here are some amazing foster care success stories. We hope you find them to be an inspirational and heartwarming reminder of why you work so hard for your children and families.

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Posted Wednesday, April 29, 2020 by Team Northwoods

Navigating the New Normal (Q&A with Child Welfare Evangelist Rich Bowlen)

It’s no secret the COVID-19 pandemic will impact child welfare for years to come. We asked our child welfare evangelist, Rich Bowlen, to share his insight on how agencies are adapting, what this means for child welfare in the future, and how to weather the long-term aftereffects of the storm.


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Posted Monday, April 27, 2020 by Rich Bowlen

Software to Support Remote Work: 5 Ways Traverse Helps Child Welfare

Technology can never replace human interaction in child welfare. And it shouldn’t. Connecting with children and families is fundamental to improving outcomes and well-being.

The current COVID-19 pandemic has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways. Some child welfare experts predict connecting remotely will become part of the new normal for child welfare through things like video chats, collaboration apps, or instant messaging tools.

Traverse, Northwoods’ child welfare software, is empowering remote work across the country today, while supporting caseworkers’ efforts to provide critical service delivery, in a variety of ways. We put five best practices from agencies using Traverse into a 25-minute webinar. If you’re strapped for time, keep reading below.

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Posted Friday, April 3, 2020 by Lauren Hirka

Traverse Quick Tips for Remote Workers

To our Traverse® customers,

As essential services personnel, having the right tools in your toolbox is important as you need to access information quickly, wherever you might be.

To support you in your continuing efforts to keep children, families, and yourselves safe during this time, here are seven tips for making the most of Traverse.

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Posted Tuesday, March 24, 2020 by Rich Bowlen

Managing Remote Teams in Human Services

Human services agencies are always adapting to meet the needs of the children, families, and a seemingly constant change in the landscape.

For many of us, from leadership to frontline workers, this has meant adjusting to the reality that as much work as possible must be done outside the agency’s walls to preserve the health and safety of our vulnerable communities.

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Posted Thursday, March 12, 2020 by Rupam Chokshi

Putting the 'Human' Back in Human Services Through Robotic Process Automation

Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.

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Posted Wednesday, January 8, 2020 by Rupam Chokshi

Hey Alexa, How Will Human Services Technology Change in the Next 10 Years?

For many, the new year signals a fresh start. A clean slate. The opportunity to think or act differently. What if we applied this same mindset to human services technology?

What if we stopped feeling restricted by outdated systems, processes, and policies, and focused instead on what we can do today that we couldn’t do in the past?

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Posted Friday, November 15, 2019 by Rupam Chokshi

Machine-Assisted Social Work and the Future of Child Welfare Technology

When I think about the future of social work, I see immense possibilities, broad impact, and extensive societal change.

Technology has potential to empower the child welfare practice in ways we’ve never considered before. The tools exist and are being used in other industries; now we need to think about how to apply them at the right time and in the right context to connect and inform the people delivering services.

This begs the question: how do we make this era of machine-assisted social work a reality?

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