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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Friday, September 17, 2021 by Rich Bowlen

Finding the Way Forward: What's Next for Human Services?

How do you plan for the “new normal” when normalcy no longer exists?

Yes, it’s a bold question and a tough concept to consider. But it’s reality. As I have continued to meet with numerous directors of local and state agencies throughout the country, there is still a lot of uncertainty and confusion.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change and additional resources have been added.

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

Answering Your Coronavirus Relief Fund Questions for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change.

While the Coronavirus Relief Fund established under the CARES Act is meant to provide much needed aid to state and local governments tasked with responding to COVID-19, questions remain about how the money can be properly spent.

We’ve spoken to human services directors in several states about using the Fund to improve telework capabilities for public employees to enable compliance with COVID-19 public health precautions.

Time is of the essence to help your frontline staff continue serving your community safely, so we’ve answered some common questions around how to take advantage of relief funds below.

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Posted Monday, July 6, 2020 by Rupam Chokshi

Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]

The COVID-19 pandemic has been a wake-up call for human services in many ways.

Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.

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Posted Wednesday, April 29, 2020 by Team Northwoods

Navigating the New Normal (Q&A with Child Welfare Evangelist Rich Bowlen)

It’s no secret the COVID-19 pandemic will impact child welfare for years to come. We asked our child welfare evangelist, Rich Bowlen, to share his insight on how agencies are adapting, what this means for child welfare in the future, and how to weather the long-term aftereffects of the storm.


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Posted Tuesday, April 21, 2020 by Team Northwoods

Reimagining Service Delivery in a Remote World (Q&A)

The COVID-19 pandemic is placing immediate and direct burden on economic assistance agencies tasked with handling an unprecedented uptick in applications for benefits.

We asked economic assistance evangelist, Greg Tipping, to share his insight on how agencies are adapting to remote work, how the pandemic is forcing leaders to reimagine the system, and the role modern technology will play in helping caseworkers manage the mountain of work headed their way.

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Posted Tuesday, October 1, 2019 by Team Northwoods

Family First Prevention Services Act: Anticipating and Navigating the Road Ahead

We know many states and agencies still have lingering questions and concerns surrounding the Family First Prevention Services Act (FFPSA), so we’ve rounded up several recent articles and resources to help you assess your options, plan for the best way to move forward, and navigate the impending change.

Editor’s note: we originally published this post on June 11, 2019. Since FFPSA has now officially gone into effect (despite most states delaying implementation), we’re continuously updating it to include new resources.

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Posted Wednesday, July 24, 2019 by Rich Bowlen

Feel the Fear and Do It Anyway—5 Ideas to Create Meaningful Change in Child Welfare

“There are risks and costs to action. But they are far less than the long-range risks of comfortable inaction.” 
— John F. Kennedy

Life is a series of calculated risks and decisions. We know it pays off to take risks to advance our professional and personal lives, so let me ask you a few questions: why aren’t we doing the same for the children who rely on us? Why are we so hesitant to take bold action on behalf of innocent kids enduring some of life’s most horrific atrocities?

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Posted Tuesday, March 19, 2019 by Team Northwoods

An Essential Reading List for Human Services Agency Leaders

No matter how many different priorities human services agency leaders juggle, one thing always remains the same: wanting to deliver the best possible experience and outcomes for the families that rely on your agency’s services.

That means carving out time to research what trends, tools, and emerging technologies can have the most significant impact on the industry, as well as what can be learned from other agencies, programs, or states.

We’ve rounded up some of our favorite government, human services, and technology websites to help you get ahead of the curve. You can also follow all the sites mentioned below (and more!) with our Twitter list.

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Posted Friday, September 14, 2018 by Team Northwoods

Health and Human Services Technology for High-Value Work (Q&A with Rupam Chokshi, 2018 APHSA Emerging Leader)

Rupam Chokshi, director of product marketing, has been an integral part of our organization for many years and continues to help us grow and improve. His in-depth knowledge of the health and human services (HHS) sector, modernization of technology, and improvement of business processes is a key factor in Northwoods’ ability to build software solutions that are designed around solving state and local HHS agencies’ most important problems. 

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