Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Rupam Chokshi's Articles

Rupam Chokshi
Rupam Chokshi takes pride in helping build solutions that solve human services workers’ most critical problems and empower them to focus on their clients.
Posted Thursday, June 17, 2021 by Rupam Chokshi

Cybersecurity for Human Services: Must-Read Research and Resources

Cybersecurity consistently ranks as a key priority and challenge for human services agencies. Now that remote work and telework are here to stay, it’s increasingly important for agencies to provide caseworkers with technology that’s safe, secure, and easy to access from anywhere without increasing vulnerability. We’ve rounded up resources to help you keep cybersecurity at the forefront of your IT planning and purchasing.

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Posted Thursday, May 27, 2021 by Rupam Chokshi

Not Your Average Electronic Document Management System

When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?

I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.

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Posted Wednesday, November 4, 2020 by Rupam Chokshi

12 Resources to Reboot Your Human Services Technology in 2021

Human services leaders were put to the test in 2020. Now, it’s time to think about what’s next.

As you look ahead to 2021, you may be considering several different technology-related options: investing in new tools, optimizing existing ones, or taking a step back to rethink what you really need before making any big decisions. Wherever you are in this journey, we’re here to help.

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Posted Monday, July 6, 2020 by Rupam Chokshi

Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]

The COVID-19 pandemic has been a wake-up call for human services in many ways.

Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.

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Posted Tuesday, February 18, 2020 by Rupam Chokshi

An Introduction to Robotic Process Automation for Human Services

Government agencies are beginning to leverage an emerging technology, robotic process automation (RPA), to streamline tasks and reduce administrative burdens. GovLoop’s eBook dives into how RPA works and what makes it successful, plus provides six examples of RPA in action at the state level.

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Posted Friday, November 15, 2019 by Rupam Chokshi

Machine-Assisted Social Work: The Future of Child Welfare Technology

When I think about the future of social work, I see immense possibilities, broad impact, and extensive societal change.

Technology has potential to empower the child welfare practice in ways we’ve never considered before. The tools exist and are being used in other industries; now we need to think about how to apply them at the right time and in the right context to connect and inform the people delivering services.

This begs the question: how do we make this era of machine-assisted social work a reality?

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Posted Tuesday, October 23, 2018 by Rupam Chokshi

Building Better, Faster, More Impactful Solutions for Human Services

At Northwoods, we talk a lot about “designing solutions around you.” But, what does that really mean?

As one of APHSA’s 2018 Emerging Leaders, I was invited to give a presentation at the annual ISM conference showcasing something that Northwoods has done to advance health and human services (HHS).

I chose to share a methodology that is at the core of how we operate and do business.

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Posted Wednesday, May 9, 2018 by Rupam Chokshi

5 Ways a System of Engagement Benefits Child Welfare

Modernizing to the new Comprehensive Child Welfare Information System (CCWIS) creates a major opportunity for child welfare organizations to apply innovative solutions to overcome systematic barriers.

However, too many states and agencies may still view CCWIS as the next Statewide Automated Child Welfare Information System (SACWIS) with little change.

Where SACWIS was more of a “one-size-fits-all” model, CCWIS allows agencies to tailor their IT needs to align with their unique program requirements.

This opens the door for child welfare organizations to consider next-generation technology, like a system of engagement, that revolutionizes how social workers deliver services and interact with clients.

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