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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Rupam Chokshi's Articles

Posted Thursday, September 30, 2021 by Rupam Chokshi

Connecting Caseworkers, Clients, and Service Providers to Speed Up Service Delivery

Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:

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Posted Thursday, August 12, 2021 by Rupam Chokshi

Engagement vs. Efficiency: Which Matters More for Economic Assistance?

Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?

I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.

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Posted Thursday, June 17, 2021 by Rupam Chokshi

Cybersecurity for Human Services: Must-Read Research and Resources

Cybersecurity consistently ranks as a key priority and challenge for human services agencies. Now that remote work and telework are here to stay, it’s increasingly important for agencies to provide caseworkers with technology that’s safe, secure, and easy to access from anywhere without increasing vulnerability. We’ve rounded up resources to help you keep cybersecurity at the forefront of your IT planning and purchasing.

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Posted Tuesday, June 8, 2021 by Rupam Chokshi

Answering Your Commonly Asked Cloud Questions for Human Services

I recently read a Forbes article about government and the future of cloud. This line caught my attention:

“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”

While I agree with this statement, I’m not so sure human services is as far along as other government programs. Human services is recognized as a top candidate for cloud migration, but there are still plenty of counties and states still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.

I know many of you still have questions and concerns about the cloud, so this post will help address them.

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Posted Thursday, May 27, 2021 by Rupam Chokshi

Not Your Average Electronic Document Management System

When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?

I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.

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Posted Thursday, May 6, 2021 by Rupam Chokshi

Can County Human Services Agencies Use Funds from the American Rescue Plan for Technology?

The answer is: no, the U.S. Treasury’s Quick Reference Guide does not list technology modernization as an allowable use of funds. But, neither does it list technology modernization as an ineligible use of funds. Since recipients have broad flexibility to determine how to best use this funding to meet the needs of their communities, it may help free up other resources for technology instead. Here’s how.

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Posted Thursday, February 25, 2021 by Rupam Chokshi

When Eligibility Waivers Expire: 5 Steps to Prep Your Agency

When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?

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Posted Tuesday, February 9, 2021 by Rupam Chokshi

Breaking Up is Hard to Do

Roses are red,
violets are blue,
technology is sweet,
but is it really helping you?

You know that technology has the potential to modernize service delivery and drastically alter how you interact with clients. Too often though, human services agencies commit to technology that doesn’t end up delivering on the value it promises. 

Just as two solutions are never quite the same, neither are two vendors that provide them. Even if companies (or their tools) look similar on paper, dig a little deeper and you’ll find subtle nuances in how each one approaches their business. It’s these nuances that will have a significant impact on your project’s success.

Below is a list of questions that can help you separate a strategic partner who truly wants to help your organization grow over time from a run-of-the-mill vendor that’ll move on as soon as your transaction is complete.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change and additional resources have been added.

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

Answering Your Coronavirus Relief Fund Questions for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change.

While the Coronavirus Relief Fund established under the CARES Act is meant to provide much needed aid to state and local governments tasked with responding to COVID-19, questions remain about how the money can be properly spent.

We’ve spoken to human services directors in several states about using the Fund to improve telework capabilities for public employees to enable compliance with COVID-19 public health precautions.

Time is of the essence to help your frontline staff continue serving your community safely, so we’ve answered some common questions around how to take advantage of relief funds below.

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