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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Rupam Chokshi's Articles

Posted Thursday, February 25, 2021 by Rupam Chokshi

When Eligibility Waivers Expire: 5 Steps to Prep Your Agency

When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?

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Posted Tuesday, February 9, 2021 by Rupam Chokshi

Breaking Up is Hard to Do

Roses are red,
violets are blue,
technology is sweet,
but is it really helping you?

You know that technology has the potential to modernize service delivery and drastically alter how you interact with clients. Too often though, human services agencies commit to technology that doesn’t end up delivering on the value it promises. 

Just as two solutions are never quite the same, neither are two vendors that provide them. Even if companies (or their tools) look similar on paper, dig a little deeper and you’ll find subtle nuances in how each one approaches their business. It’s these nuances that will have a significant impact on your project’s success.

Below is a list of questions that can help you separate a strategic partner who truly wants to help your organization grow over time from a run-of-the-mill vendor that’ll move on as soon as your transaction is complete.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

Answering Your Coronavirus Relief Fund Questions for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change.

While the Coronavirus Relief Fund established under the CARES Act is meant to provide much needed aid to state and local governments tasked with responding to COVID-19, questions remain about how the money can be properly spent.

We’ve spoken to human services directors in several states about using the Fund to improve telework capabilities for public employees to enable compliance with COVID-19 public health precautions.

Time is of the essence to help your frontline staff continue serving your community safely, so we’ve answered some common questions around how to take advantage of relief funds below.

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Posted Monday, July 6, 2020 by Rupam Chokshi

Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]

The COVID-19 pandemic has been a wake-up call for human services in many ways.

Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.

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Posted Thursday, March 12, 2020 by Rupam Chokshi

Putting the 'Human' Back in Human Services Through Robotic Process Automation

Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.

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Posted Wednesday, January 8, 2020 by Rupam Chokshi

Hey Alexa, How Will Human Services Technology Change in the Next 10 Years?

For many, the new year signals a fresh start. A clean slate. The opportunity to think or act differently. What if we applied this same mindset to human services technology?

What if we stopped feeling restricted by outdated systems, processes, and policies, and focused instead on what we can do today that we couldn’t do in the past?

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Posted Friday, November 15, 2019 by Rupam Chokshi

Machine-Assisted Social Work and the Future of Child Welfare Technology

When I think about the future of social work, I see immense possibilities, broad impact, and extensive societal change.

Technology has potential to empower the child welfare practice in ways we’ve never considered before. The tools exist and are being used in other industries; now we need to think about how to apply them at the right time and in the right context to connect and inform the people delivering services.

This begs the question: how do we make this era of machine-assisted social work a reality?

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Posted Monday, September 9, 2019 by Rupam Chokshi

Answering Your Commonly Asked Cloud Questions

I recently read a Forbes article about government and the future of cloud. This line caught my attention:

“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”

While I agree with this statement, I’m not so sure human services is as far along as other government programs. There are plenty of counties, and even some states, still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.

I know many of you still have questions and concerns about the cloud, so this post will help address them.

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Posted Tuesday, October 23, 2018 by Rupam Chokshi

Building Better, Faster, More Impactful Solutions for Human Services

At Northwoods, we talk a lot about “designing solutions around you.” But, what does that really mean?

As one of APHSA’s 2018 Emerging Leaders, I was invited to give a presentation at the annual ISM conference showcasing something that Northwoods has done to advance health and human services (HHS).

I chose to share a methodology that is at the core of how we operate and do business.

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Posted Wednesday, August 29, 2018 by Rupam Chokshi

Tech Talk 101: 30 Child Welfare Technology and Business Terms to Know

Child welfare technology is constantly evolving: trends ebb and flow, policies and mandates change, and new tools become available seemingly every day.

Beyond changing how work gets done, it’s also changing the way you talk about it—both about your challenges and how technology can be used to help solve them.

We’ve compiled a list of terms you’ve likely heard in conversation or come across in practice articles related to technology, along with their definitions, how they relate to each other, and what they mean for child welfare.

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