Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, June 29, 2022 by Team Northwoods

Meet Traverse Connect: Our Portal to Engage Clients and Collaborators

Human services caseworkers are constantly exchanging information with people outside the agency, yet historically have lacked the right tools to support the process. We built our secure portal, Traverse® Connect, to solve agencies’ collaboration and client engagement problems—and here’s why.

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Posted Wednesday, June 15, 2022 by Team Northwoods

Empowering Adult & Aging Caseworkers with Information to Support Elder Abuse Prevention Efforts

Editor’s note: we originally published this post in 2019 shortly after Route Fifty named elder abuse the “silent epidemic of our time.” Unfortunately, cases have continued to increase—both in number and intensity—during the COVID-19 pandemic, meaning it’s even more important now for adult & aging caseworkers to have faster access to relevant information to create better support for clients’ overall well-being.

The mistreatment of older adults is a significant problem across the country. That’s why World Elder Abuse Awareness Day (WEAAD)—acknowledged annually on June 15—is a call-to-action for individuals, organizations, and communities to raise awareness about elder abuse, neglect, and exploitation.

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Posted Tuesday, March 8, 2022 by Team Northwoods

Why Do Social Workers Burn Out?

Social worker burnout and turnover have always been a significant problem in human and social services. Turnover in child welfare has ranged from 20-40% annually for the last two decades. But today the stakes are higher than ever. Frontline workers are mentally, emotionally, and physically drained.

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Posted Monday, February 21, 2022 by Team Northwoods

Hybrid is Here to Stay: How to Support Remote Teams in Human Services

Editor’s note: We originally published this post in March 2020—just days after the start of the pandemic as many caseworkers and agency leaders were still navigating the transition to remote work. Nearly two years later, we’ve learned that remote and hybrid work models are now here to stay.

Social services agencies have found benefits in hybrid and remote options for their workforce and clients alike and have begun to implement permanent flexible work polices to stay competitive to applicants. Despite the benefits, the task of fundamentally shifting work models is still a challenge. The same tips are still applicable, but the impact has changed, especially now that the social services workforce is in crisis.

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Posted Friday, July 30, 2021 by Rich Bowlen

Connect the Dots: How Traverse Supports Kinship, Trauma-Informed Care

Child welfare caseworkers need to know how technology supports their practice, priorities, and daily work. Otherwise, it’s just another obstacle standing in the way of their mission to help kids and families.

Our new Human Services Huddle video series is designed to help you connect the dots through feature previews and use cases that show exactly how our tools help caseworkers help others.

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Posted Thursday, April 8, 2021 by Lauren Hirka

5 Must-Haves for Mobile Technology in Child Welfare

Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.

Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.

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Posted Monday, October 5, 2020 by Chuck Barber

How Mesa County is Using Traverse to Strengthen Families: A Case Study

"A system like this is absolutely needed to support caseworkers to do what I believe they are walking through the door to do. That's to keep kids safe, to find them permanency, and to assist families in being healthy and self-sufficient."

When asked why Mesa County Department of Human Services (DHS) chose to implement Northwoods’ child welfare solution Traverse®, Child Welfare Director Joe Kellerby said it’s because agency leadership believed the software could empower caseworkers to meet the goals above. How? By minimizing administrative burdens to enhance critical work, thus allowing caseworkers to fully focus on building trust, engaging families, and reducing trauma.

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Posted Monday, May 11, 2020 by Team Northwoods

Apps for the Mobile Social Worker

Over the past seven years, this blog post has become a go-to resource for social workers looking for tools and apps to both assist with their work and manage their everyday lives. As the COVID-19 pandemic continues to evolve here in the U.S. and around the world, we wanted to expand our current list with some additional apps that can help you work from home, save time, and deal with stress.

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Posted Wednesday, April 29, 2020 by Team Northwoods

Navigate the New Normal: Q&A with Child Welfare Evangelist Rich Bowlen

It’s no secret the COVID-19 pandemic will impact child welfare for years to come. We asked our child welfare evangelist, Rich Bowlen, to share his insight on how agencies are adapting, what this means for child welfare in the future, and how to weather the long-term aftereffects of the storm.


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Posted Monday, April 27, 2020 by Rich Bowlen

Software to Support Remote Work: 5 Ways Traverse Helps Child Welfare

Technology can never replace human interaction in child welfare. And it shouldn’t. Connecting with children and families is fundamental to improving outcomes and well-being.

The current COVID-19 pandemic has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways. Some child welfare experts predict connecting remotely will become part of the new normal for child welfare through things like video chats, collaboration apps, or instant messaging tools.

Traverse, Northwoods’ child welfare software, is empowering remote work across the country today, while supporting caseworkers’ efforts to provide critical service delivery, in a variety of ways. Here are five best practices from agencies using Traverse.

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