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Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:

Child welfare caseworkers need to know how technology supports their practice, priorities, and daily work. Otherwise, it’s just another obstacle standing in the way of their mission to help kids and families.

Our new Human Services Huddle video series is designed to help you connect the dots through feature previews and use cases that show exactly how our tools help caseworkers help others.

Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.

Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.

"A system like this is absolutely needed to support caseworkers to do what I believe they are walking through the door to do. That's to keep kids safe, to find them permanency, and to assist families in being healthy and self-sufficient."

When asked why Mesa County Department of Human Services (DHS) chose to implement Northwoods’ child welfare solution Traverse®, Child Welfare Director Joe Kellerby said it’s because agency leadership believed the software could empower caseworkers to meet the goals above. How? By minimizing administrative burdens to enhance critical work, thus allowing caseworkers to fully focus on building trust, engaging families, and reducing trauma.

Over the past seven years, this blog post has become a go-to resource for social workers looking for tools and apps to both assist with their work and manage their everyday lives. As the COVID-19 pandemic continues to evolve here in the U.S. and around the world, we wanted to expand our current list with some additional apps that can help you work from home, save time, and deal with stress.

It’s no secret the COVID-19 pandemic will impact child welfare for years to come. We asked our child welfare evangelist, Rich Bowlen, to share his insight on how agencies are adapting, what this means for child welfare in the future, and how to weather the long-term aftereffects of the storm.

Technology can never replace human interaction in child welfare. And it shouldn’t. Connecting with children and families is fundamental to improving outcomes and well-being.

The current COVID-19 pandemic has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways. Some child welfare experts predict connecting remotely will become part of the new normal for child welfare through things like video chats, collaboration apps, or instant messaging tools.

Traverse, Northwoods’ child welfare software, is empowering remote work across the country today, while supporting caseworkers’ efforts to provide critical service delivery, in a variety of ways. We put five best practices from agencies using Traverse into a 25-minute webinar. If you’re strapped for time, keep reading below.

To our Traverse® customers,

As essential services personnel, having the right tools in your toolbox is important as you need to access information quickly, wherever you might be.

To support you in your continuing efforts to keep children, families, and yourselves safe during this time, here are seven tips for making the most of Traverse.

Human services agencies are always adapting to meet the needs of the children, families, and a seemingly constant change in the landscape.

For many of us, from leadership to frontline workers, this has meant adjusting to the reality that as much work as possible must be done outside the agency’s walls to preserve the health and safety of our vulnerable communities.

For many, the new year signals a fresh start. A clean slate. The opportunity to think or act differently. What if we applied this same mindset to human services technology?

What if we stopped feeling restricted by outdated systems, processes, and policies, and focused instead on what we can do today that we couldn’t do in the past?