Human services software needs to be simple, intuitive, and meaningful for today’s caseworkers to use and love it. At Northwoods, this concept is at the foundation of everything we do—from how we build our products, to how we train and support the workers who use them.
However, we know that even the most tech-savvy workers need a little extra help sometimes. You may hear us talk about “software that supports itself,” which allows users to get help when and how they want. But what does that really mean? We invited our product education team to give us a behind-the-scenes look at how our efforts continue to grow to meet customers’ needs.
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