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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Aaron Caldwell's Articles

Aaron Caldwell, Director of Customer Relations, is always looking to help customers solve problems using his experience and knowledge of technology. Aaron’s enthusiasm for helping our customers rubs off on everyone he works with to create a culture at Northwoods that puts customers first in everything we do.
Posted Tuesday, October 16, 2018 by Aaron Caldwell

Why Cybersecurity Matters Even if It’s Not Your Job

“As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two.” - National Cyber Security Alliance (NCSA)

October is National Cybersecurity Awareness Month and if you haven’t thought about cybersecurity yet, here’s why you should: 

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Posted Tuesday, May 15, 2018 by Aaron Caldwell

Activate Your Free Enrollment in Northwoods University

Editor's note: this blog post was originally published on March 13, 2017. We continue to update it as new courses and options become available in Northwoods University.

If you’ve ever had a question about using our software, you’re probably aware that answers to your questions are at your fingertips, starting with our robust online product help and extending to points of contact within your agency and through the Northwoods Support Center.

Still, our customers told us they’d like to see more. What about new workers who just need some help getting started with the software? Experienced workers who’d like a little refresher on a specific task? Or even supervisors and program managers looking for resources to support their teams?

We’re excited to announce that, in addition to our existing sources for product help, all users now have on-demand access to tutorial videos and product training through Northwoods University.

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Posted Wednesday, October 25, 2017 by Aaron Caldwell

A Customer Success Story: Troubleshooting Technology Problems in Human Services

When the average worker has technical issues, she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the Northwoods Support Center (NSC) to keep the system running at peak performance so workers can focus solely on helping clients.

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Posted Thursday, February 12, 2015 by Aaron Caldwell

Success in Customer Support

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