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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, September 28, 2017 by Rich Bowlen

What Causes Dark Data in Adult Services and Why Do You Need It?

As the population ages, more older adults are accessing services at an alarming rate. Increased demand for services leads to collecting more content in the form of notes, forms, and documents. Every piece of content has the potential to contain critical information about a case, but it gets buried deeper and deeper in the file as new information gets added.

No Adult Protective Services, Mental Health, or Long-Term Care social worker realistically has time to digest and apply the amount of both current and past information available to them, and “dark data”—critical, but hidden information—gets created as a result.

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Posted Tuesday, June 13, 2017 by Rich Bowlen

What Causes Dark Data in Child Welfare? [Infographic]

Finding specific evidence to conclusively support a decision can be overwhelming, if not impossible, for Child Welfare social workers, supervisors, and directors.

Just think about it: if social workers were only responsible for one case, they (in theory) could spend all their time familiarizing themselves with the information in just that one case. Then, when it came time to make an important decision, they could feel confident about the intimate details of the child, family, or situation in question, and know exactly where to find the data they’d need to support their claim. But that’s not the case.

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Posted Thursday, April 27, 2017 by Rich Bowlen

Traverse in Action: Complete Case History Helps Social Workers Achieve Permanence for Children

Angel, a Foster Care & Treatment Social Worker in North Carolina, and Andrea, a Caseworker & Kinship Assessor in Ohio, are working toward the same goal: find the best placement the first time for a child coming into each of their agency’s care.

But critical information about the child—relatives, behavioral issues, or medical history—is often hidden or virtually impossible to retrieve. Without a full picture of the child’s detailed past and present, it’s difficult for Angel and Andrea to find the right placement at the right time, and most importantly, the first time.

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Posted Tuesday, April 25, 2017 by Rich Bowlen

Traverse Case Discovery: Confident Decisions. Safer Children and Families.

Finding the best placement the first time for a child coming into care is every foster care or kinship social worker’s mission. But that’s easier said than done when you only have a partial understanding of the child’s story. What if you could uncover a complete history of previous placements, medications, behavioral issues, and other key information to shape your decision? 

Maybe you’re new to the case or an on call social worker required to immediately find a safe place for a child to stay the night. With little time and a lot at stake, you need a complete understanding of the family and case in a moment’s notice. What are the important medical and emotional needs? What can help minimize trauma? 

Imagine if a child's case file could talk to you. Imagine if you could gain immediate insights from a wealth of historical knowledge to make quick decisions about safety and lessen the hurt just a little.

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Posted Sunday, January 15, 2017 by Rich Bowlen

Dark Data is Hiding in Your Child Welfare Case Files

It is unrealistic for anyone in child welfare to remain constantly up to date on every case, especially when so much of the information is hiding in the dark. Yet, everyone expects the child welfare social worker to do just that.

Think about it: the average case file contains over a thousand documents, or approximately four to five thousand pages of informationand it's being added to every day by countless entities. On top of that, workers are managing an average 24-31 cases each.

How can a worker be expected to find the right information as quickly as necessary when they have to sift through so much information to find it?

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