Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, September 28, 2017 by Rich Bowlen

What Causes Dark Data in Adult Services and Why Do You Need It?

As the population ages, more older adults are accessing services at an alarming rate. Increased demand for services leads to collecting more content in the form of notes, forms, and documents. Every piece of content has the potential to contain critical information about a case, but it gets buried deeper and deeper in the file as new information gets added.

No Adult Protective Services, Mental Health, or Long-Term Care social worker realistically has time to digest and apply the amount of both current and past information available to them, and “dark data”—critical, but hidden information—gets created as a result.

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Posted Wednesday, July 26, 2017 by Rich Bowlen

Traverse in Action: Identify Agency Trends to Make Positive Community Changes

Child welfare agencies are the lead organization in the community for the safety and wellbeing of children, so they must represent the expertise necessary to effectively protect children and strengthen families.

That means agency directors need to be able to quickly and easily identify emerging trends that contribute to abuse or neglect within their communities. Even more important, they need to be able to provide detailed evidence and specific examples to justify their claims.

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Posted Thursday, June 15, 2017 by Rich Bowlen

Traverse in Action: Surface Hidden Case Information to Help Protect Vulnerable Adults

Today is World Elder Abuse Awareness Day. According to the UN’s Focal Point on Ageing:

While the taboo topic of elder abuse has started to gain visibility across the world, it remains one of the least investigated types of violence in national surveys, and one of the least addressed in national action plans.

Research about elder abuse in the US supports the UN’s claim, showing that one in 10 seniors is abused each year, but only one in every 23 cases is reported to Adult Protective Services (APS). Even more alarming, as the elder population continues to grow (a phenomenon known as the “silver tsunami”), these numbers—as well as the potential for elder abuse—will only continue to grow as a result.

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Posted Tuesday, November 22, 2016 by Team Northwoods

Paperwork Problems No More for Lenoir County Adult and Family Services

Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.

Oh, the possibilities!

For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.

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Posted Friday, September 23, 2016 by Rich Bowlen

Is Your Aging and Adult Services Program Ready for the “Silver Tsunami?”

Within the next four years, the elderly population in the United States is expected to increase to 54.6 millionmeaning nearly 8 million more people over the age of 65 in 2020 than there are today.

And what does this aging population mean for your program? You guessed it: Even. More. Paperwork.

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Posted Monday, May 30, 2016 by Rich Bowlen

5 Proven Ways to Make Technology Adoption Stick in Human Services

Have you ever rolled out a new technology solution, only for no one at your agency to use it? Frustrating? Of course. Fixable? Absolutely.

Technology is improving efficiencies in the workplace like never before. So why is it that so many human services agencies struggle with getting their teams to adopt these new tools? Why do some agencies implement a technology solution, only to watch it fail on the front lines?

We’ll let you in on a little secret: A little bit of planning, foresight, and a properly aligned approach can often make the difference between whether or not new technology flourishes or fails. 

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