When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
The COVID-19 pandemic has been a wake-up call for human services in many ways.
Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.Read More
The COVID-19 pandemic is placing immediate and direct burden on economic assistance agencies tasked with handling an unprecedented uptick in applications for benefits.
We asked economic assistance evangelist, Greg Tipping, to share his insight on how agencies are adapting to remote work, how the pandemic is forcing leaders to reimagine the system, and the role modern technology will play in helping caseworkers manage the mountain of work headed their way.
Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.Read More
With an election around the corner, economic assistance programs—especially the Supplemental Nutrition Assistance Program (SNAP) and Medicaid—and integrated eligibility systems have come under major public scrutiny.
There’s a lot of misinformation out there that leads people to ask questions based on false assumptions. For example, aren’t most people who receive assistance inappropriately taking advantage of the system? Don’t these programs discourage work? Do people receiving benefits really need them?Read More
Editor's note: this post was published a few months before agencies across the country were forced to close their lobbies and limit interaction in response to COVID-19. As agencies are able to begin reopening, it's even more important to have the right tools in place to improve lobby flow and serve clients quickly. Please don't hesitate to reach out to us if you want to discuss how Northwoods can help you prioritize safety and comply with public health emergency measures, while keeping up with increasing service demands.
Imagine you’re a working parent balancing three minimum wage jobs to provide stability for your family but find yourself needing to apply for temporary assistance to get by.
You don’t have much time between shifts, so you drive to your local agency to start the application process over your 45-minute lunch break … only to get stuck in line as soon as you enter the lobby. You’re not sure where to go or what to do. Do you stay and risk getting back to work late? Do you come back tomorrow and hope you’ll get served faster?
To the vulnerable citizens who need your help, a line in your lobby may feel like an immediate disservice.Read More
I recently read a Forbes article about government and the future of cloud. This line caught my attention:
“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”
While I agree with this statement, I’m not so sure human services is as far along as other government programs. There are plenty of counties, and even some states, still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.
I know many of you still have questions and concerns about the cloud, so this post will help address them.Read More
As a former job and family services worker in Ohio, it is safe to say I have a lot of stories. Unfortunately, as you can imagine, not all of them are good ones. It’s a hard job and you often do not get to see the result of your work. However, there is one story that has stuck with me through the years.Read More