Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
With an election around the corner, economic assistance programs—especially the Supplemental Nutrition Assistance Program (SNAP) and Medicaid—and integrated eligibility systems have come under major public scrutiny.
There’s a lot of misinformation out there that leads people to ask questions based on false assumptions. For example, aren’t most people who receive assistance inappropriately taking advantage of the system? Don’t these programs discourage work? Do people receiving benefits really need them?Read More
Imagine you’re a working parent balancing three minimum wage jobs to provide stability for your family but find yourself needing to apply for temporary assistance to get by.
You don’t have much time between shifts, so you drive to your local agency to start the application process over your 45-minute lunch break … only to get stuck in line as soon as you enter the lobby. You’re not sure where to go or what to do. Do you stay and risk getting back to work late? Do you come back tomorrow and hope you’ll get served faster?
To the vulnerable citizens who need your help, a line in your lobby may feel like an immediate disservice.Read More
I recently read a Forbes article about government and the future of cloud. This line caught my attention:
“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”
While I agree with this statement, I’m not so sure human services is as far along as other government programs. There are plenty of counties, and even some states, still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.
I know many of you still have questions and concerns about the cloud, so this post will help address them.Read More
As a former job and family services worker in Ohio, it is safe to say I have a lot of stories. Unfortunately, as you can imagine, not all of them are good ones. It’s a hard job and you often do not get to see the result of your work. However, there is one story that has stuck with me through the years.Read More
It’s no secret that technology is a huge investment. If you’ve put significant time and resources toward integrating technology throughout your agency’s daily flow of activities, you expect to see ongoing, long-term results long after your initial purchase.
But what happens when you stop seeing those returns? The reality is, even the most successful technology implementations can get off track down the line—especially several years later.
People turn over. Processes change. Time passes. If the way you use technology doesn’t keep up with the way you work, the efficiencies and time savings you once gained may slowly trickle away.Read More
This year's list is full of expert content, inspirational stories to remind you why you do what you do, and other resources to help you utilize social work technology.
(By the way, want to get more great articles like these written just for human services delivered straight to your inbox next year? Subscribe here.)Read More
Economic assistance caseworkers face constant deadlines to process applications and redeterminations.
However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.
This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.
The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.Read More
You may have heard us talk before about the amazing results our friends at Cabarrus County Department of Human Services (DHS) have seen since redesigning their lobby, upgrading technology, and modernizing business processes. Now, we’re also sharing the nitty gritty details behind how Cabarrus County made the project—and its resulting success—happen.Read More
Editor's note: While the conferences on this list are still excellent, there's a newer version of this blog post you may want to check out instead. View the most recent list here.
Two key themes arise whenever we talk to customers about how they stay up-to-date on the key issues and trends impacting their agency and community:
- Peer conversations and idea-sharing
- Industry research and best practices
One of the best ways to get a double dose of both? Carving out time to attend conferences and events that not only have really amazing programming/sessions, but also build in plenty of time for attendees to network and discuss how they’re addressing key opportunities and challenges.Read More