Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?
I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.Read More
I recently read a Forbes article about government and the future of cloud. This line caught my attention:
“For many, cloud adoption is no longer an ‘if,’ it's a ‘when.’ The benefits of the public cloud are becoming too great to ignore.”
While I agree with this statement, I’m not so sure human services is as far along as other government programs. Human services is recognized as a top candidate for cloud migration, but there are still plenty of counties and states still in the process of wrapping their heads around what—if any—cloud-based technologies are right for their needs.
I know many of you still have questions and concerns about the cloud, so this post will help address them.Read More
When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?
I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.Read More
When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?Read More
The COVID-19 pandemic has been a wake-up call for human services in many ways.
Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.Read More
The COVID-19 pandemic is placing immediate and direct burden on economic assistance agencies tasked with handling an unprecedented uptick in applications for benefits.
We asked economic assistance evangelist, Greg Tipping, to share his insight on how agencies are adapting to remote work, how the pandemic is forcing leaders to reimagine the system, and the role modern technology will play in helping caseworkers manage the mountain of work headed their way.
Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.Read More