Human services caseworkers are constantly exchanging information with people outside the agency, yet historically have lacked the right tools to support the process. We built our secure portal, Traverse® Connect, to solve agencies’ collaboration and client engagement problems—and here’s why.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Economic assistance program leaders are typically motivated to modernize their technology for one of two reasons—improving client engagement or increasing caseworker efficiency. Both are important, but which one has a larger impact across the agency?
I’ll give you a hint … that’s a trick question! If you evaluate technology through just one of these lenses, you may inadvertently hinder your agency from realizing its full potential.Read More
When you think about the term “electronic document management” in human services, what comes to mind? Converting paper-based case files to digital ones that you simply scan and store in an electronic filing cabinet? Maybe some basic workflows built in to help automate processes?
I’ve worked in document management for almost two decades now. Technology has changed drastically. Most electronic document management systems (EDMS) available to human services agencies have evolved, yet they still haven’t quite kept pace with agencies’ needs.Read More
“It's just so much paperwork. It's hard on me because you know that the families aren't getting the money they need for that month.” – Tammy Baldwin, Child Support Agent II, Lenoir County (North Carolina) Department of Social Services
If you’re a child support caseworker, you may feel overwhelmed. Creating court orders and motions is a tedious, paper-heavy, and time-consuming process, not to mention obtaining complete information regarding non-custodial parents.
Additionally, most child support caseworkers lose valuable time every day to the antiquated documentation systems and manual processes they use to collect, retrieve, and share information. This makes it impossible to be truly efficient and provide complete client service, which can delay families from accessing resources and children from receiving the support they need for their well-being.Read More
Editor’s note: Modern technology can help make the information you capture more searchable, discoverable, and useable to help others. Read our new post, Not Your Average Electronic Document Management System, to learn more about what features to look for when you modernize.
Economic assistance caseworkers face constant deadlines to process applications and redeterminations.
However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.
This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.
The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.Read More
Going paperless is a priority for plenty of human services agencies, yet many organizations lack funding, resources, or proper justification to invest in technology and are forced to continue relying on time-consuming, labor-intensive, paper-based file systems and processes.
For those readers that fall into the latter, consider this: maintaining the status quo could actually be doing more harm than good—and costing more—to your agency in the long run.
Below are five risks to think about if your agency relies too much on paper documents and manual processes.Read More
Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.
Oh, the possibilities!
For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.Read More
Type. Print. Cut. Paste. Print again. Repeat.
Type. Print. Cut. Paste. Print again. Repeat.
For child support caseworkers at Lenoir County Department of Social Services (DSS), creating court orders and motions was a tedious, paper-heavy, and time-consuming process.Read More
Now is the time for human services agencies to modernize their approach to document management.
In fact, as we publish this blog post, four out of five agencies are either actively in the process of doing so or planning to in the future, according to research from the Center for Digital Government.Read More