Editor’s note: Robotic process automation emerged ahead of the pandemic as one of the next-generation technologies with significant potential to transform how government agencies work. Fast forward to today and this potential is even greater. With the COVID-19 public health emergency ending and “the unwinding” underway, workers in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other human services programs are expecting an uptick in work to make sure clients don’t lose their benefits and resources. RPA is especially applicable across these means-tested eligibility programs, so we’ve updated this blog with some additional use cases and best practices.
Human services agencies are constantly fighting to make time for meaningful, high-value work with clients, while maintaining compliance and maximizing efficiency.
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