Traverse®—Northwoods' content collection and case discovery software solution—digitizes entire case files and mobilizes content to enable social work from anywhere. It surfaces critical information to help child welfare teams manage the complexity of today’s cases. As a result, agencies can better meet performance measures and permanency goals.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Elder abuse has been called the “silent epidemic of our time” as cases of physical abuse, financial exploitation, and other mistreatment continue to increase in many areas across the country. That’s why World Elder Abuse Awareness Day (WEAAD)—acknowledged annually on June 15—is a call-to-action for society’s individuals, organizations, and communities to educate each other on how to identify, address, and prevent abuse.
As a technology company, we’re big believers that giving adult & aging caseworkers the right tools to collect, access, and surface the right information at the right time will play a key role in facilitating an agency’s ability to accomplish this goal.Read More
Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS).
In 2006, the turnover rate for Lenoir County’s Child Welfare unit was 73% because documentation requirements and emotional stress were taking such a big toll on social workers. Inefficient processes affected case initiation rates too, which hovered below the 95% state standard at 80-85%.
Now, workers have access to office-based and field-based document management solutions designed for Child Welfare that give them more time to focus on engaging clients, building trust, and delivering quality service. As a result, turnover has decreased to 17% and social workers are consistently exceeding the state standard for case initiation with a 97% rate.Read More