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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Tuesday, May 15, 2018 by Aaron Caldwell

Activate Your Free Enrollment in Northwoods University

Editor's note: this blog post was originally published on March 13, 2017. We continue to update it as new courses and options become available in Northwoods University.

If you’ve ever had a question about using our software, you’re probably aware that answers to your questions are at your fingertips, starting with our robust online product help and extending to points of contact within your agency and through the Northwoods Support Center.

Still, our customers told us they’d like to see more. What about new workers who just need some help getting started with the software? Experienced workers who’d like a little refresher on a specific task? Or even supervisors and program managers looking for resources to support their teams?

We’re excited to announce that, in addition to our existing sources for product help, all users now have on-demand access to tutorial videos and product training through Northwoods University.

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Posted Monday, February 6, 2017 by Chuck Barber

Here’s How Lenoir County Broke the Social Worker Burnout Cycle in Child Welfare

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS).

In 2006, the turnover rate for Lenoir County’s Child Welfare unit was 73% because documentation requirements and emotional stress were taking such a big toll on social workers. Inefficient processes affected case initiation rates too, which hovered below the 95% state standard at 80-85%.

Now, workers have access to office-based and field-based document management solutions designed for Child Welfare that give them more time to focus on engaging clients, building trust, and delivering quality service. As a result, turnover has decreased to 17% and social workers are consistently exceeding the state standard for case initiation with a 97% rate.

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Posted Wednesday, November 30, 2016 by Jim Aten

7 Questions Your Agency Can Answer with Compass® Reports

Human services agencies today are stretched for time and resources in almost every capacity. To really maximize efficiency, you need data. You need to be able to manage your workers’ caseloads, see how the tools you provide them are being used, and understand what services your community utilizes most.

Good news: you can now get the data you need through Compass® Reports for Compass® Pilot and Compass® CoPilot.

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Posted Tuesday, November 22, 2016 by Team Northwoods

Paperwork Problems No More for Lenoir County Adult and Family Services

Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.

Oh, the possibilities!

For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.

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Posted Monday, October 31, 2016 by Greg Tipping

Bring Your Content and Document Management Back from the Dead

For many human services agencies, important documents and case information are long gone as soon as they’re filed in the system.

Think about it this way: most basic document and content management systems force workers to wait until the end of a case to scan and file their documents, which means they don’t have access to information when they really need itwhile working the case. It’s hard for supervisors to coach and advise workers when they don’t have instant access to information either.

By the time critical information becomes available in the system, the case is already closed.

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