Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, June 15, 2022 by Team Northwoods

Empowering Adult & Aging Caseworkers with Information to Support Elder Abuse Prevention Efforts

Editor’s note: we originally published this post in 2019 shortly after Route Fifty named elder abuse the “silent epidemic of our time.” Unfortunately, cases have continued to increase—both in number and intensity—during the COVID-19 pandemic, meaning it’s even more important now for adult & aging caseworkers to have faster access to relevant information to create better support for clients’ overall well-being.

The mistreatment of older adults is a significant problem across the country. That’s why World Elder Abuse Awareness Day (WEAAD)—acknowledged annually on June 15—is a call-to-action for individuals, organizations, and communities to raise awareness about elder abuse, neglect, and exploitation.

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Posted Monday, May 7, 2018 by Rich Bowlen

Traverse: Transforming the Way Child Welfare and Adult & Aging Agencies Work with Families to Improve Outcomes

"I'm big on efficiencies and using technology. If you're not using the latest and greatest software, you're behind." – Justin Zmyewski, Houston County (Minnesota) Commissioner

For Northwoods, the “latest and greatest software” means something that’s designed to work the way child welfare and adult & aging agencies work.

That’s why we created Traverse®—a content collection and case discovery solution to empower child welfare and adult & aging caseworkers with the right information at the right time to make informed, confident decisions.

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Posted Thursday, September 28, 2017 by Rich Bowlen

What Causes Dark Data in Adult & Aging and Why Do You Need It?

As the population ages, more older adults are accessing services at an alarming rate. Increased demand for services leads to collecting more content in the form of notes, forms, and documents. Every piece of content has the potential to contain critical information about a case, but it gets buried deeper and deeper in the file as new information gets added.

No adult & aging, mental health, or long-term care social worker realistically has time to digest and apply the amount of both current and past information available to them, and “dark data”—critical, but hidden information—gets created as a result.

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Posted Tuesday, November 22, 2016 by Team Northwoods

Paperwork Problems No More for Lenoir County Adult and Family Services

Editor’s note: This testimonial references a product that will be sunset in 2022. Learn more about our next-generation adult & aging technology or view more recent customer stories.

Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.

Oh, the possibilities!

For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.

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Posted Monday, May 30, 2016 by Rich Bowlen

5 Proven Ways to Make Technology Adoption Stick in Human Services

Have you ever rolled out a new technology solution, only for no one at your agency to use it? Frustrating? Of course. Fixable? Absolutely.

Technology is improving efficiencies in the workplace like never before. So why is it that so many human services agencies struggle with getting their teams to adopt these new tools? Why do some agencies implement a technology solution, only to watch it fail on the front lines?

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