Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, August 17, 2022 by Team Northwoods

7 Ways to See If Your Technology Is Meeting Caseworkers’ Expectations

We may never be able to predict where the industry is heading in the next five to 10 years, but we do know there are some key issues facing human services today that will continue to impact the industry tomorrow. Modern technology is a linchpin in how successfully agencies can address them.

Our eBook, “Modernizing Human Services: Technology’s Integral Role in Addressing Key Issues,” dives into a few of these critical issues (think caseworker burnout and client disengagement) and explores the role that technology plays in overcoming each one. Keep reading for a short summary of how IT and program leaders can be the hero to human services caseworkers who need immediate support to help clients today, while positioning agencies for continued success in the long term.

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Posted Tuesday, December 7, 2021 by Team Northwoods

Links We Love: Best Practices for Modernizing Human Services Technology [Resources]

You want to read up on the important topics and trends impacting human services, but that’s much easier said than done when you’ve already got so much else on your plate.

Sound familiar? If so, we’ve got you covered.

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Posted Monday, August 23, 2021 by Team Northwoods

Build vs. Buy: Why COTS is the Smarter Choice for Human Services

Many human services agencies falsely believe their technology needs are so unique to justify building their own custom solution. In the long run, however, this could be a very costly mistake. A commercial-off-the-shelf (COTS) product that can be configured to meet your needs and evolve over time can almost always do the job—with a considerably smaller strain on resources and faster time to value.

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Posted Friday, November 15, 2019 by Rupam Chokshi

Machine-Assisted Social Work: The Future of Child Welfare Technology

When I think about the future of social work, I see immense possibilities, broad impact, and extensive societal change.

Technology has potential to empower the child welfare practice in ways we’ve never considered before. The tools exist and are being used in other industries; now we need to think about how to apply them at the right time and in the right context to connect and inform the people delivering services.

This begs the question: how do we make this era of machine-assisted social work a reality?

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Posted Monday, October 14, 2019 by Lauren Hirka

Designing Technology to Enhance Engagement & Meet Users Where They Are

At Northwoods, we are focused on starting with why. I believe starting with why provides a constant reminder for the team of the collective goal we are all working toward, which is ultimately to improve outcomes for children and families by empowering the practice.

To do this, we need to meet the user where they are—both physically, and in terms of practice.

As one of APHSA’s 2019 Emerging Leaders, I was invited to present a poster at the annual ISM conference showcasing a solution that Northwoods has implemented.

I chose to present on this topic, Meeting Users Where They Are, because it influences every solution and service we offer.

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