BLOG

You want to read up on the important topics and trends impacting human services, but that’s much easier said than done when you’ve already got so much else on your plate.

Sound familiar? If so, we’ve got you covered.

Many human services agencies falsely believe their technology needs are so unique to justify building their own custom solution. In the long run, however, this could be a very costly mistake. A commercial-off-the-shelf (COTS) product that can be configured to meet your needs and evolve over time can almost always do the job—with a considerably smaller strain on resources and faster time to value.

When I think about the future of social work, I see immense possibilities, broad impact, and extensive societal change.

Technology has potential to empower the child welfare practice in ways we’ve never considered before. The tools exist and are being used in other industries; now we need to think about how to apply them at the right time and in the right context to connect and inform the people delivering services.

This begs the question: how do we make this era of machine-assisted social work a reality?

At Northwoods, we are focused on starting with why. I believe starting with why provides a constant reminder for the team of the collective goal we are all working toward, which is ultimately to improve outcomes for children and families by empowering the practice.

To do this, we need to meet the user where they are—both physically, and in terms of practice.

As one of APHSA’s 2019 Emerging Leaders, I was invited to present a poster at the annual ISM conference showcasing a solution that Northwoods has implemented.

I chose to present on this topic, Meeting Users Where They Are, because it influences every solution and service we offer.