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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, May 6, 2021 by Rupam Chokshi

Can County Human Services Agencies Use Funds from the American Rescue Plan for Technology?

The answer is: no, the U.S. Treasury’s Quick Reference Guide does not list technology modernization as an allowable use of funds. But, neither does it list technology modernization as an ineligible use of funds. Since recipients have broad flexibility to determine how to best use this funding to meet the needs of their communities, it may help free up other resources for technology instead. Here’s how.

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Posted Thursday, April 8, 2021 by Lauren Hirka

5 Must-Haves for Mobile Technology in Child Welfare

Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.

Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.

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Posted Thursday, February 25, 2021 by Rupam Chokshi

When Eligibility Waivers Expire: 5 Steps to Prep Your Agency

When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?

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Posted Thursday, January 28, 2021 by Rupam Chokshi

Answering Your Coronavirus Relief Fund Questions for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change.

While the Coronavirus Relief Fund established under the CARES Act is meant to provide much needed aid to state and local governments tasked with responding to COVID-19, questions remain about how the money can be properly spent.

We’ve spoken to human services directors in several states about using the Fund to improve telework capabilities for public employees to enable compliance with COVID-19 public health precautions.

Time is of the essence to help your frontline staff continue serving your community safely, so we’ve answered some common questions around how to take advantage of relief funds below.

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Posted Tuesday, January 19, 2021 by Team Northwoods

Can't Miss Conferences for Human Services in 2021

Over the past five years, this blog post has become a go-to resource for readers looking for information about the best industry conferences to keep up to date on key issues, trends, and topics impacting human services.  

Well, like many things, COVID-19 forced many of the conferences and events we would typically recommend to cancel or transition to virtual events last year. Since things are still uncertain as we head into the new year, many organizations are still figuring out their plans for moving forward. The good news is, a lot of virtual events and learning opportunities have also emerged to fill the void. 


This year may look a little different, but we still want to provide some recommendations to help you find the best events to fill your schedule
in person or virtually. We’ll continue to update this list throughout the year as new information and opportunities become available. 

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Posted Tuesday, December 15, 2020 by Team Northwoods

Readers' Choice Recap: Top Blog Posts of 2020

As another year comes to a close (thank goodness!), it's time to recap our top blogs of 2020.

Below is a countdown of this year's posts that our readers found most insightful. Remember, you can subscribe any time to make sure you never miss out on future content.

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Posted Monday, October 5, 2020 by Chuck Barber

How Mesa County is Using Traverse to Strengthen Families: A Case Study

"A system like this is absolutely needed to support caseworkers to do what I believe they are walking through the door to do. That's to keep kids safe, to find them permanency, and to assist families in being healthy and self-sufficient."

When asked why Mesa County Department of Human Services (DHS) chose to implement Northwoods’ child welfare solution Traverse®, Child Welfare Director Joe Kellerby said it’s because agency leadership believed the software could empower caseworkers to meet the goals above. How? By minimizing administrative burdens to enhance critical work, thus allowing caseworkers to fully focus on building trust, engaging families, and reducing trauma.

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Posted Thursday, August 6, 2020 by Team Northwoods

How to Buy Human Services Technology (Even During a Crisis)

Buying technology for human services can be hard, especially for agencies that have never done so before. (Of course, working through this process amid a global pandemic and economic instability adds a new layer of complication!)

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Posted Monday, July 6, 2020 by Rupam Chokshi

Prioritizing Technology in Human Services and Preparing for What May Be Next [Lessons from COVID-19]

The COVID-19 pandemic has been a wake-up call for human services in many ways.

Initially, it forced agency leaders to rethink how and where mission-critical work could be done, as well as which tools and technology were truly essential to support this new way of operating. Now, the focus has shifted toward determining the best way to allocate shrinking budgets and limited resources to sustain these changes and navigate the new landscape for the long term.

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Posted Monday, April 27, 2020 by Rich Bowlen

Software to Support Remote Work: 5 Ways Traverse Helps Child Welfare

Technology can never replace human interaction in child welfare. And it shouldn’t. Connecting with children and families is fundamental to improving outcomes and well-being.

The current COVID-19 pandemic has caused many child welfare agencies to quickly pivot to support a remote workforce, and enable people to connect and share important information in new and different ways. Some child welfare experts predict connecting remotely will become part of the new normal for child welfare through things like video chats, collaboration apps, or instant messaging tools.

Traverse, Northwoods’ child welfare software, is empowering remote work across the country today, while supporting caseworkers’ efforts to provide critical service delivery, in a variety of ways. We put five best practices from agencies using Traverse into a 25-minute webinar. If you’re strapped for time, keep reading below.

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