The helpers are tired. Add the pandemic and the “Great Resignation” on top of already challenging, high-stress work and it’s no surprise that the human services workforce is in crisis.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Social worker burnout and turnover have always been a significant problem in human and social services. Turnover in child welfare has ranged from 20-40% annually for the last two decades. But today the stakes are higher than ever. Frontline workers are mentally, emotionally, and physically drained.Read More
As human services agencies have grown more comfortable with the idea of cloud technology, the conversation has shifted from “what should we do?” to “how do we get it right?”
In our experience, your agency will be more successful if you have a solid answer to that second question from the very beginning. If you recognize the difference between moving to the cloud simply to check a box and doing it in a purposeful, thoughtful way, you’re more likely to find a solution that provides long-term value and return on investment for both your agency and the community you serve.Read More
Over the past several years, this blog post has become a go-to resource for readers looking for information about the best industry conferences to keep up to date on key issues, trends, and topics impacting human services.
Well, like everything else, COVID-19 continues to impact many of the conferences and events we would typically recommend. Since things remain up in the air as we start the new year, many organizations are still figuring out their plans for moving forward. Despite all that, we want to provide some information to help you find the best events to fill your schedule—in person or virtually.
Human services caseworkers are constantly collaborating with people outside the agency yet lack the right tools to support the process. Consider these examples:Read More
The answer is: no, the U.S. Treasury’s Quick Reference Guide does not list technology modernization as an allowable use of funds. But, neither does it list technology modernization as an ineligible use of funds. Since recipients have broad flexibility to determine how to best use this funding to meet the needs of their communities, it may help free up other resources for technology instead. Here’s how.Read More
Child welfare agencies have had to pivot multiple times over the past year to support and sustain a remote workforce, while enabling people to connect and share important information in new and different ways.
Now that working from anywhere has become the norm, agencies must have the right technology in place to mobilize case and client information so that workers can both make sense of it and use it to help others.Read More
When the public health emergency ends and Medicaid, SNAP, and TANF waivers expire, will your human services agency be ready?Read More