Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, October 25, 2017 by Aaron Caldwell

A Customer Success Story: Troubleshooting Technology Problems in Human Services

When the average worker has technical issues, she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the Northwoods Support Center (NSC) to keep the system running at peak performance so workers can focus solely on helping clients.

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Posted Wednesday, September 20, 2017 by Rich Bowlen

Traverse in Action: Child Welfare Supervisors Empower Workers to Make Confident Decisions

A child welfare supervisor has to know everything about everyone on every case assigned to her or his workers. Yet, case content is constantly changing every, which means so do workers’ priorities, important case topics, and clients’ needs.

For supervisors, this ebb and flow of information means constantly having to get caught up and relearn important case details, which delays their ability to provide support and validate workers’ decisions—not the most effective use of time, especially when a child’s life is at risk.

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Posted Wednesday, July 26, 2017 by Rich Bowlen

Traverse in Action: Identify Agency Trends to Make Positive Community Changes

Child welfare agencies are the lead organization in the community for the safety and wellbeing of children, so they must represent the expertise necessary to effectively protect children and strengthen families.

That means agency directors need to be able to quickly and easily identify emerging trends that contribute to abuse or neglect within their communities. Even more important, they need to be able to provide detailed evidence and specific examples to justify their claims.

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Posted Thursday, June 15, 2017 by Rich Bowlen

Traverse in Action: Surface Hidden Case Information to Help Protect Vulnerable Adults

Today is World Elder Abuse Awareness Day. According to the UN’s Focal Point on Ageing:

While the taboo topic of elder abuse has started to gain visibility across the world, it remains one of the least investigated types of violence in national surveys, and one of the least addressed in national action plans.

Research about elder abuse in the US supports the UN’s claim, showing that one in 10 seniors is abused each year, but only one in every 23 cases is reported to Adult Protective Services (APS). Even more alarming, as the elder population continues to grow (a phenomenon known as the “silver tsunami”), these numbers—as well as the potential for elder abuse—will only continue to grow as a result.

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Posted Thursday, April 27, 2017 by Rich Bowlen

Traverse in Action: Complete Case History Helps Social Workers Achieve Permanence for Children

Angel, a Foster Care & Treatment Social Worker in North Carolina, and Andrea, a Caseworker & Kinship Assessor in Ohio, are working toward the same goal: find the best placement the first time for a child coming into each of their agency’s care.

But critical information about the child—relatives, behavioral issues, or medical history—is often hidden or virtually impossible to retrieve. Without a full picture of the child’s detailed past and present, it’s difficult for Angel and Andrea to find the right placement at the right time, and most importantly, the first time.

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