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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, October 25, 2017 by Aaron Caldwell

A Customer Success Story: Troubleshooting Technology Problems in Human Services

When the average worker has technical issues, she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the Northwoods Support Center (NSC) to keep the system running at peak performance so workers can focus solely on helping clients.

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Posted Thursday, April 27, 2017 by Rich Bowlen

Traverse in Action: Complete Case History Helps Social Workers Achieve Permanence for Children

Angel, a Foster Care & Treatment Social Worker in North Carolina, and Andrea, a Caseworker & Kinship Assessor in Ohio, are working toward the same goal: find the best placement the first time for a child coming into each of their agency’s care.

But critical information about the child—relatives, behavioral issues, or medical history—is often hidden or virtually impossible to retrieve. Without a full picture of the child’s detailed past and present, it’s difficult for Angel and Andrea to find the right placement at the right time, and most importantly, the first time.

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