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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, January 15, 2018 by Team Northwoods

8 Can't Miss Conferences for Human Services in 2018

New year, new opportunities!

If one of your goals for 2018 is to keep your finger on the pulse of key issues, trends, and topics impacting your agency and/or community, attending one or two industry conferences throughout the year is a great way to get started.

We've vetted and attended a lot of conferences over time, and we like to start each new year with a list of recommendations.

This list represents events that not only have amazing programming and speakers, but also build in time for attendees to network, share ideas, and discuss how they're addressing key opportunities and challenges.

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Posted Thursday, October 19, 2017 by Rich Diers

What Cognitive Search Means for Social Services

Not too long ago, we were talking to a protective services caseworker who summed up one of the most common issues we hear from customers—not enough time to explore, digest, and understand critical information about a case before they can actually start managing it.

"I'm new and I'm getting cases that are transferred from another ongoing worker. A lot of my time is just spent trying to understand the case. I feel like I'm wasting a lot of time I could be doing actual interactions or providing services for the family."

We also heard from a Child Welfare program manager one of the biggest risks of not having all the critical information related to a case in front of you when making a decision: "Trying to serve on memory is dangerous in our line of work."

What do these two scenarios have in common? They both underscore the importance of having critical, relevant information in a digestible format at your fingertips when serving families. Cognitive search is an emerging trend that’s helping social services agencies do just that.

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Posted Tuesday, August 15, 2017 by Michael Littman

4 Tips for Financing Human Services Technology Projects

Human services agencies face several hurdles when it comes to investing in technology.

One of the most significant is ever rising costs to manage—and ever decreasing dollars to fund—expensive technology-related projects.

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Posted Tuesday, August 1, 2017 by Greg Tipping

Pitfalls of Relying on Too Much Paper in Human Services

Going paperless is a priority for plenty of human services agencies, yet many organizations lack funding, resources, or proper justification to invest in technology and are forced to continue relying on time-consuming, labor-intensive, paper-based file systems and processes.

For those readers that fall into the latter, have you ever stopped to consider that maintaining the status quo could be doing more harm than good—and costing more—to your agency in the long run?

Consider these five risks associated with relying too much on paper documents and manual processes.

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Posted Tuesday, June 6, 2017 by Rich Diers

Call to Action: Improving IT Procurement in Human Services

Government’s IT procurement process is under fire.

For starters, it’s rigorous, antiquated, and time-consuming—a sentiment that rings true whether you’re the program administrator requesting technology, the state official managing access to the technology, or the provider, like us, working diligently to get your technology in agencies’ hands to help them help others.

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Posted Thursday, January 12, 2017 by Team Northwoods

7 Can't Miss Conferences for Human Services in 2017

Two key themes arise whenever we talk to customers about how they stay up-to-date on the key issues and trends impacting their agency and community:

  1. Peer conversations and idea-sharing
  2. Industry research and best practices

One of the best ways to get a double dose of both? Carving out time to attend conferences and events that not only have really amazing programming/sessions, but also build in plenty of time for attendees to network and discuss how they’re addressing key opportunities and challenges.

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Posted Wednesday, September 21, 2016 by Team Northwoods

An Essential Reading List for Human Services Agency Directors

No matter how many different priorities human services agency directors juggle, one thing always remains the same: wanting to deliver the best possible experience and outcomes for the families that rely on your agency’s services.

That means carving out time to research what’s going on in the industry as a whole, what other agencies and programs are doing to improve service delivery, and what new tools and technology are emerging to help workers do their jobs better.

We’ve rounded up five of our favorite government, human services, and technology websites to help agency directors get ahead of the curve.

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Posted Wednesday, July 20, 2016 by Greg Tipping

Time to Update Your Human Services Document Management System?

Now is the time for government agencies to modernize their approach to document management.

In fact, as we publish this blog post, four out of five agencies are either actively in the process of doing so or planning to in the future, according to research from the Center for Digital Government.

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Posted Wednesday, May 6, 2015 by Rich Bowlen

Closing the Compliance Gap

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