You may have heard us talk before about the amazing results our friends at Cabarrus County Department of Human Services (DHS) have seen since redesigning their lobby, upgrading technology, and modernizing business processes. Now, we’re also sharing the nitty gritty details behind how Cabarrus County made the project—and its resulting success—happen.Read More
Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.
Human beings make mistakes. Period. And even though we’re big believers that social workers and caseworkers are super heroes, we know they make mistakes sometimes too.
Ever lost or misplaced a document? Skipped a step when scanning it into the system? Filed it in the wrong place? Overlooked a key piece of information when reviewing a case file?
Mistakes happen. While it may not be likely to eliminate errors completely, there are many changes a human services agency can make to reduce the possibility of errors being made. It all starts with simplifying processes – and in doing so, creating less opportunity for errors to occur.Read More
For many human services agencies, important documents and case information are long gone as soon as they’re filed in the system.
Think about it this way: most basic document management systems force workers to wait until the end of a case to scan and file their documents, which means they don’t have access to information when they really need it – while working the case. It’s hard for supervisors to coach and advise workers when they don’t have instant access to information either.Read More
Now is the time for government agencies to modernize their approach to document management.
In fact, as we publish this blog post, four out of five agencies are either actively in the process of doing so or planning to in the future, according to research from the Center for Digital Government.Read More
That’s how caseworkers and clients described the lobby at Cabarrus County Department of Social Services (DHS).