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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Greg Tipping's Articles

Posted Thursday, February 9, 2017 by Greg Tipping

Why Human Services Must Be a Lean Machine

Human beings make mistakes. Period. And even though we’re big believers that social workers and caseworkers are super heroes, we know they make mistakes sometimes too.

Ever lost or misplaced a document? Skipped a step when scanning it into the system? Filed it in the wrong place? Overlooked a key piece of information when reviewing a case file?

Mistakes happen. While it may not be likely to eliminate errors completely, there are many changes a human services agency can make to reduce the possibility of errors being made. It all starts with simplifying processes – and in doing so, creating less opportunity for errors to occur.

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Posted Monday, October 31, 2016 by Greg Tipping

Bring Your Document Management Back from the Dead

Social workers are coloring to raise money for kids in our #ColorForAKid fundraiser. For every completed coloring page, the Northwoods Foundation will donate $5 to the Dave Thomas Foundation for Adoption®. Here's how you can get involved.

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Posted Wednesday, July 20, 2016 by Greg Tipping

Time to Update Your Human Services Document Management System?

Now is the time for government agencies to modernize their approach to document management. Find out why, and learn important questions for your human services agency to ask when you're ready to upgrade.

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Posted Tuesday, May 10, 2016 by Greg Tipping

Cabarrus County’s Modern Lobby Means Happy Clients

Cabarrus County Department of Human Services’ (DHS) clients were frustrated by a confusing lobby and long waits, which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade appointment management software for caseworkers, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster.

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Posted Friday, January 29, 2016 by Greg Tipping

How Beaufort County’s Integrated Case File Means Better Client Service

Beaufort County Department of Social Services (DSS) consistently meets federal mandates for timeliness and accuracy, works more efficiently in NC FAST, and shares client data across program areas. So how are they doing it?

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Posted Thursday, September 17, 2015 by Greg Tipping

The ‘90s Called and They Want Their Paper Back

Your current document management system isn’t working. That’s a bold statement, I know, but why else would your caseworkers still be buried in paper and creating workarounds that generate even more paper? Whatever the reason, if your current document management system creates or relies on paper, it’s probably causing you to struggle to meet mandated requirements for timeliness, accuracy, and participation.

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