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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Aaron Caldwell's Articles

Posted Monday, March 13, 2017 by Aaron Caldwell

You Asked. We Listened. Activate Your FREE Enrollment in Northwoods University.

If you’ve ever had a question about using our software, you’re probably aware that answers to your questions are at your fingertips, starting with our robust online product help and extending to points of contact within your agency and through the Northwoods Support Center.

Still, our customers told us they’d like to see more. What about new workers who haven’t necessarily encountered a problem but just need some help getting started with the software? Or even experienced workers who’d like a little refresher on how to get the most out of the programs?

We’re excited to announce that, in addition to our existing sources for product help, all users now have on-demand access to tutorial videos and product training through Northwoods University.

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Posted Thursday, February 12, 2015 by Aaron Caldwell

Success in Customer Support

At Northwoods, we pride ourselves on our support and service to customers because they deserve it. Now that 2014 is over and we had some time to crunch a few numbers, we wanted to share some of the successes of the Northwoods Support Center and Upgrade Team.

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