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“As directors, it is our sole responsibility to clear the path and move obstacles out of the way for people to stay in our agency. Any time you can give caseworkers more time with families, it helps with their morale and their balance. That ultimately has a positive impact on the work we’re doing.” – Joe Kellerby, Child Welfare Director, Mesa County Department of Human Services

This quote from one of our customers underscores why technology has such a huge impact in human services. Technology allows workers more time to do the job they signed up to do—assisting clients in being healthy, safe, and successful—which is critical for supporting and sustaining the workforce.

Yet, buying technology can still be incredibly difficult, especially for agencies who haven’t done it before. We know it’s overwhelming to navigate all the options available, so we created a technology toolkit to help your human services agency navigate the journey—from defining the problem you want to solve, to evaluating the right partners, to implementing and optimizing your solution. Here’s a quick preview of the top questions we answer.

If you work in IT, the words “data breach” likely send shivers down your spine. If you work in IT for a human services agency, the stakes are even higher.

No one—agency or vendor—wants to be responsible for a security breach, ransomware attack, or data loss that compromises your system integrity, threatens your clients’ privacy, or delays your agency’s ability to deliver services to the people who rely on you.

As human services agencies have grown more comfortable with the idea of cloud technology, the conversation has shifted from “what should we do?” to “how do we get it right?”

In our experience, your agency will be more successful if you have a solid answer to that second question from the very beginning. If you recognize the difference between moving to the cloud simply to check a box and doing it in a purposeful, thoughtful way, you’re more likely to find a solution that provides long-term value and return on investment for both your agency and the community you serve.