--- title: Blog | Team Northwoods | User Stories description: User Stories | Expert content, inspiring stories, and resources for human services from our technology, practice, and policy experts. --- - [Blog](https://blog.teamnorthwoods.com/resources/blog) - [Careers](https://www.teamnorthwoods.com/careers) - [Community](https://www.teamnorthwoods.com/community) - [Company](https://www.teamnorthwoods.com/company) - [Customer Portal](https://portal.teamnorthwoods.com) [![logo-northwoods](https://blog.teamnorthwoods.com/hs-fs/hubfs/Image/logo-northwoods.png?width=229&height=49&name=logo-northwoods.png "logo-northwoods")](https://www.teamnorthwoods.com/) - [Products](https://www.teamnorthwoods.com/Products) - [Traverse®](https://www.teamnorthwoods.com/Products/Traverse) - [Adult & Aging](https://www.teamnorthwoods.com/Products/Traverse/Adult-Aging) - [Child Support](https://www.teamnorthwoods.com/Products/Traverse/Child-Support) - [Child Welfare](https://www.teamnorthwoods.com/Products/Traverse/Child-Welfare) - [Economic Assistance](https://www.teamnorthwoods.com/Products/Traverse/Economic-Assistance) - [Services](https://www.teamnorthwoods.com/Services) - [Case Aide Services](https://www.teamnorthwoods.com/services/case-aide-services) - [Project Services](https://www.teamnorthwoods.com/Services/Project-Services) - [Integration Services](https://www.teamnorthwoods.com/Services/Integration-Services) - [Consulting Services](https://www.teamnorthwoods.com/Services/Consulting-Services) - [Support Services](https://www.teamnorthwoods.com/Services/Support-Services) - [Customer Stories](https://www.teamnorthwoods.com/Resources/Customer-Stories) - Insights - [Buying Modern Technology](https://info.teamnorthwoods.com/human-services-technology-funding-resources) - [Change Management in Human Services](https://info.teamnorthwoods.com/change-management-in-human-services) - [Resources for Child Welfare](https://info.teamnorthwoods.com/state-resources-child-welfare) - [Social Work Burnout](https://info.teamnorthwoods.com/social-work-burnout) - [Resources](https://www.teamnorthwoods.com/resources) - [Blog](https://blog.teamnorthwoods.com/resources/blog) - [Blog Subscribe](https://info.teamnorthwoods.com/blog-subscription-center) - [Customer Stories](https://www.teamnorthwoods.com/Resources/Customer-Stories) - [eBooks](https://www.teamnorthwoods.com/Resources/eBooks) - [Infographics](https://www.teamnorthwoods.com/Resources/Infographics) - [Videos](https://www.teamnorthwoods.com/Resources/Videos) - [Webinars](https://www.teamnorthwoods.com/Resources/Webinars) - [Get In Touch](https://www.teamnorthwoods.com/Get-In-Touch-Contact) # Blog Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services. go [![From Input to Insight: How Brunswick County Leverages Data in Traverse](https://blog.teamnorthwoods.com/hubfs/Blog/2022/11-02-22%20Brunswick%20Reporting%20Blog%20Feature.jpg)](https://blog.teamnorthwoods.com/resources/blog/from-input-to-insight-how-brunswick-county-leverages-data-in-traverse) Posted Wednesday, November 2, 2022 by [Team Northwoods](https://blog.teamnorthwoods.com/resources/blog/author/team-northwoods) ## [From Input to Insight: How Brunswick County Leverages Data in Traverse](https://blog.teamnorthwoods.com/resources/blog/from-input-to-insight-how-brunswick-county-leverages-data-in-traverse) #### “We have all this great data in Traverse. The way we're organizing it, we can pull it out in a meaningful way.” – Cathy Lytch, Social Services Director, Brunswick County Department of Social Services (DSS) This feedback from a customer is one of the reasons why we built our flagship software [Traverse®](https://www.teamnorthwoods.com/products/traverse) in the first place. We often hear how workers spend too much time collecting, entering, and verifying data, but not enough time using it to inform decisions and actions. The same goes for agency leaders who have a trove of valuable insight buried in their systems for collecting data for compliance and reporting. [Read More](https://blog.teamnorthwoods.com/resources/blog/from-input-to-insight-how-brunswick-county-leverages-data-in-traverse) [![Troubleshooting Technology Problems in Human Services \[Customer Story\]](https://blog.teamnorthwoods.com/hubfs/Blog%20Images/LucasCountyUserStoryThumbnail.jpg)](https://blog.teamnorthwoods.com/resources/blog/a-customer-success-story-troubleshooting-technology-problems-in-human-services) Posted Wednesday, October 25, 2017 by [Aaron Caldwell](https://blog.teamnorthwoods.com/resources/blog/author/aaron-caldwell) ## [Troubleshooting Technology Problems in Human Services \[Customer Story\]](https://blog.teamnorthwoods.com/resources/blog/a-customer-success-story-troubleshooting-technology-problems-in-human-services) *Editor's note: since this story was originally published, [Northwoods partnered with the state of Ohio](https://blog.teamnorthwoods.com/news-releases/northwoods-working-with-state-of-ohio-on-statewide-document-management) to implement an enterprise document management system (EDMS) across all 88 counties. We continue to support Lucas County DJFS through the statewide EDMS (versus individually when this story was published).* When the average worker has technical issues, he or she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects his or her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid. This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the [Northwoods Support Center (NSC)](http://www.teamnorthwoods.com/Products-Services/Services/Support-Services) to keep the system running at peak performance so workers can focus solely on helping clients. [Read More](https://blog.teamnorthwoods.com/resources/blog/a-customer-success-story-troubleshooting-technology-problems-in-human-services) Pages: Prev [1](https://blog.teamnorthwoods.com/resources/blog/topic/user-stories/page/1) Next [Return Top](https://blog.teamnorthwoods.com/resources/blog/topic/user-stories#first-post) - [Products](https://www.teamnorthwoods.com/Products) - [Services](https://www.teamnorthwoods.com/Services) - [Customer Stories](https://www.teamnorthwoods.com/Customer-Stories) - [Resources](https://www.teamnorthwoods.com/Resources) - [Community](https://www.teamnorthwoods.com/Community) - [Company](https://www.teamnorthwoods.com/Company) - [Careers](https://www.teamnorthwoods.com/careers) - [Customer Portal](https://portal.teamnorthwoods.com/?__hstc=102083102.ff13bfbc795ffd9ff295caa61ce7dfce.1650473119683.1650481552054.1650558108798.4&__hssc=102083102.1.1650558108798&__hsfp=1912299359) - [Blog](https://blog.teamnorthwoods.com/resources/blog?__hstc=102083102.ff13bfbc795ffd9ff295caa61ce7dfce.1650473119683.1650481552054.1650558108798.4&__hssc=102083102.1.1650558108798&__hsfp=1912299359) - [Get In Touch](https://www.teamnorthwoods.com/Get-In-Touch-Contact) ## Northwoods Corporate Office **5200 Rings Road** Dublin, OH 43017 Phone: 614.781.7800 - [LinkedIn](https://www.linkedin.com/company/northwoods) - [Facebook](https://www.facebook.com/TheTeamNorthwoods) - [Instagram](https://www.instagram.com/teamnorthwoods/) - [YouTube](https://www.youtube.com/user/teamnorthwoods) Copyright © 2024, Northwoods Consulting Partners, Inc., All Rights Reserved All content is owned by Northwoods unless otherwise indicated. 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