It’s no secret that technology is a huge investment. If you’ve put significant time and resources toward integrating technology throughout your agency’s daily flow of activities, you expect to see ongoing, long-term results long after your initial purchase.
But what happens when you stop seeing those returns? The reality is, even the most successful technology implementations can get off track down the line—especially several years later.
People turn over. Crises interrupt operations. Processes change. Time passes. If the way you use technology doesn’t adapt to the way you work, the efficiencies and time savings you once gained may slowly trickle away.Read More