Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Monday, February 6, 2017 by Chuck Barber

How Lenoir County Broke the Social Work Burnout Cycle in Child Welfare

 

Editor’s note: This testimonial references a product that will be sunset in 2022. Learn more about our next-generation child welfare technology or view more recent customer stories.

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS). Read More
Posted Sunday, January 15, 2017 by Rich Bowlen

Dark Data is Hiding in Your Child Welfare Case Files

It is unrealistic for anyone in child welfare to remain constantly up to date on every case, especially when so much of the information is hiding in the dark. Yet, everyone expects the child welfare social worker to do just that.

Think about it: the average case file contains over a thousand documents, or approximately four to five thousand pages of informationand it's being added to every day by countless entities. On top of that, workers are managing an average 24-31 cases each.

How can a worker be expected to find the right information as quickly as necessary when they have to sift through so much information to find it?

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Posted Wednesday, December 14, 2016 by Team Northwoods

Top 6 Northwoods Blog Posts of 2016

Readers, rejoice!

It’s that time of year where we recap the can’t-miss blog posts of the last 365 days.

Whether you’re looking for customer success stories, technology adoption tips, or inspiration to keep on file for the days when you need to recharge, this list has got you covered.

So grab your reading glasses, pour yourself a cup of coffee, and catch up on the top 6 Northwoods blog posts of 2016. Happy reading!

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Posted Thursday, December 8, 2016 by Team Northwoods

50 Holiday Gifts for Human Services Workers

'Tis the season to celebrate and say thank you to the social workers and case managers in your life.

Whether you're shopping for a friend, family member or colleague, we've curated 50 gift ideas designed with social workers in mind.

Check out our Pinterest board, A Holiday Gift Guide for Human Services, for more inspiration, or keep reading for a sampling of ideas to get you started. Happy holidays!

“Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return. Truly appreciate those around you, and you’ll soon find many others around you. Truly appreciate life, and you’ll find that you have more of it.” – Ralph Marston

 

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Posted Tuesday, November 22, 2016 by Team Northwoods

Paperwork Problems No More for Lenoir County Adult and Family Services

Editor’s note: This testimonial references a product that will be sunset in 2022. Learn more about our next-generation adult & aging technology or view more recent customer stories.

Imagine for a second how much more you could accomplish each day if you were able to put the hour or two that you usually spent doing paperwork toward actually doing your job.

Oh, the possibilities!

For Lenoir County Department of Social Services’ (DSS) Adult and Family Services social workers, the ability to repurpose hours previously spent on documentation means more time to focus on engaging clients, building trust, and delivering more holistic, quality service. Even better? Their documentation is still up to date and accurate too.

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Posted Thursday, November 3, 2016 by Team Northwoods

The Secret Behind Lenoir County's Child Support Success

Type. Print. Cut. Paste. Print again. Repeat.
Type. Print. Cut. Paste. Print again. Repeat.

For child support caseworkers at Lenoir County Department of Social Services (DSS), creating court orders and motions was a tedious, paper-heavy, and time-consuming process.

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Posted Monday, August 29, 2016 by Team Northwoods

The Do’s and Don’ts of Human Services Technology Implementation [Resource Recap]

Over the past few months, we’ve discussed a handful of factors that can make or break your human services technology implementation. Maybe you’ve read and bookmarked every post, or maybe this is your first time even realizing that this blog exists (in that case, hello!).

Either way, we thought it would be helpful to recap all the handy tips and tricks we’ve shared.

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Posted Tuesday, July 26, 2016 by Rich Bowlen

Debunking Common Child Welfare Social Work Myths and Misperceptions

Social workers do too much. Social workers don’t do enough. Social workers make decisions on a whim. Social workers tear families apart.

If someone doesn’t understand the intricacies of working with families involved in a child welfare case, or realize the roller coaster of emotions felt when making decisions that affect a child’s life, it’s easy to make assumptions and judgments about what social workers do.

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Posted Wednesday, July 20, 2016 by Greg Tipping

Time to Update Your Human Services Document Management System?

Now is the time for human services agencies to modernize their approach to document management.

In fact, as we publish this blog post, four out of five agencies are either actively in the process of doing so or planning to in the future, according to research from the Center for Digital Government.

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Posted Tuesday, June 28, 2016 by Team Northwoods

Understanding and Applying the Human Services Value Curve

Last month, a few Northwoodians attended APHSA’s National Health & Human Services Summit. We attended sessions focused on predictive analytics, preventative care, improving outcomes, and integrating services, all of which had one theme in common: transforming the industry through the Human Services Value Curve.

What is the Human Services Value Curve, you ask? Keep reading to learn more.

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