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Posted Wednesday, June 4, 2014 by Team Northwoods

Cookie Cutter Training Won’t Cut It for Protective Services Part 7: What to Expect After Northwoods Leaves

We caught up with three Northwoodians with expertise in our mobility solution for protective services to find out why our training approach – Northwoods’ Coach Model – resonates so well with social workers. 

Coach-Model-Headshot-Rich-Bowlen Coach-Model-Headshot-Charles-Barber Coach-Model-Headshot-Matt-Leasure The result is this 7-part blog and video series featuring contributions by Rich Bowlen, Director, Protective Services; Charles Barber, Solution Analyst; and Matt Leasure, Project Manager. 

What to Expect After Northwoods Leaves

A protective services agency’s worst fear when starting a technology project is investing resources, both funds and time, only to have the project fail because the end users don’t use the technology or find it unhelpful in their day-to-day work.

Northwoods’ goal for every project is the exact opposite. We strive to help agencies before, during, and after implementation to ensure that everyone, from social workers to clerical staff, adopts the new technology as a natural extension of their work.

(Our customers never need to be afraid after technology is implemented. Matt, Rich, and Charles explain our training philosophy in this two-minute video.)

We use our Coach Model training to make sure end users have a strong support network at the agency by ingraining agency coaches into every step of the process. By the end of a project, coaches have worked very closely with Northwoods representatives and are very familiar with the training and support process, in addition to the software. After Northwoods leaves, the agency has the head coach and assistant coaches who are available for questions. They can train new hires or other departments that adopt the technology in the future on the software and process best practices.

So what can protective services agencies expect after Northwoods leaves? Charles Barber, our experienced solution analyst explains it best.

“By the time the project closes and Northwoods leaves, the customer can expect to still have a strong support network because of the Coach Model. Our goal is to leave a little bit of Northwoods there with them in that head coach and the assistant coach.”

Learn more about Northwoods’ Coach Model by downloading the business brief, Cookie Cutter Training Won't Cut it for Protective Services.

View the series:

Part 1: The Typical Approach
Part 2: Protective Services is Different, You Have to Train Different
Part 3: We Train on the Job, Not Just in the Classroom
Part 4: It’s Not About the Software, It’s About the Process Change
Part 5: Northwoods Coach Model
Part 6: What does it Mean to be a Coach?
Part 7: What to Expect After Northwoods Leaves

 

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