Posted Sunday, April 13, 2014 by Team Northwoods

Cookie Cutter Training Won’t Cut It for Protective Services Part 2: Protective Services is Different, You Have to Train Different

We caught up with three Northwoodians with expertise in our mobility solution for protective services to find out why our training approach – Northwoods’ Coach Model – resonates so well with social workers. 

Coach-Model-Headshot-Rich-Bowlen Coach-Model-Headshot-Charles-Barber Coach-Model-Headshot-Matt-Leasure The result is this 7-part blog and video series featuring contributions by Rich Bowlen, Director, Protective Services; Charles Barber, Solution Analyst; and Matt Leasure, Project Manager. 

Protective Services is Different, You Have to Train Different

The protective services environment is fast-paced and complicated. To do their jobs in an ever-changing environment, social workers must:

  • Respond to unanticipated circumstances
  • Maintain active, complicated caseloads with hefty documentation requirements
  • Find a way to focus on the family, not the paperwork
  • Adjust schedules to meet needs of children and families

Because of these challenges, training programs that require social workers to sit in a classroom for days at a time won’t cut it. Lackluster training that leads to workers fumbling with technology on a home visit won’t cut it. Human services software training that ultimately jeopardizes social workers ability to protect families instead of enhance that ability won’t cut it. Too much is at stake.

(In this short video, Rich, Charles, and Matt explain why using real scenarios is critical to training in child and adult protective services.)

Training must take place in the workers’ environment so that they have no questions about how to use new technology and can focus all of their attention on a scared child, neglected adult, or a mom working towards reunification.

Learn more about Northwoods’ Coach Model by downloading the business brief, Cookie Cutter Training Won't Cut it for Protective Services.

View the series:

Part 1: The Typical Approach
Part 2: Protective Services is Different, You Have to Train Different
Part 3: We Train on the Job, Not Just in the Classroom
Part 4: It’s Not About the Software, It’s About the Process Change
Part 5: Northwoods Coach Model
Part 6: What does it Mean to be a Coach?
Part 7: What to Expect After Northwoods Leaves