Posted Thursday, October 17, 2013 by Team Northwoods

Technology in Social Work Creating the Mobile Social Worker of the Future

Three innovative agencies in Minnesota, Ohio, and Wisconsin are the first in the country to implement new technology in social work – Compass® CoPilot for iPad – Northwoods’ mobile solution for social workers to improve child safety, compliance, and worker satisfaction.

We are thrilled to welcome Winona County Community Services in Winona, MN; Clark County Family and Children Services in Springfield, OH; and Dane County Department of Human Services in Madison, WI into the Northwoods family.

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Naturally, we are very proud of the product’s features and time- and cost-savings it offers agencies. That pride doesn’t even compare to our excitement at how we think Compass CoPilot for iPad will change the lives of social workers.

At all three agencies, social workers will use the children's services software for secure access to all case and client information, forms, and documents in field. Social workers can also capture high-resolution, color images of documents, clients, and living conditions, and record interviews and notes for the case file. The mobile solution integrates with the desktop productivity solution so workers in the office and in the field have information when they need it, where they need it.

Now when social workers in Winona, Springfield, and Madison are making home visits with foster parents or checking in with kids in school they can put down their pens and notepads and be able to fully focus on children and families, not merely on documentation. When waiting at court, they can complete case notes and keep them secure before automatically synching them with their state systems. If faced with making tough decisions about a child’s safety, workers will feel less isolated because they’ll have access to all the information they need. Overall, social workers will feel less stressed and feel that they accomplished more at the end of each day, allowing them to do what they set out to do: protect children.

Lynn Green, Director of Dane County Department of Human Services, summed it up best.

“I am convinced that the new technology will allow us to supply better services to our consumers and will relieve stress on our child protective services social workers. Our goal is to provide staff with a way to automate some of their daily functions and give them immediate access to documents they use every day. Our hope is this will free up valuable staff time to more effectively provide child safety to the children and youth in Dane County,” Green said.

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We look forward to helping our three pioneer agencies create a truly mobile social worker. 

To learn more about Compass CoPilot, view the mobile productivity webpage or an Oct. 17 news release.