Organizational process change is often the riskiest aspect of implementing new software for human services agencies. Yet in order for agencies to continuously improve, all stakeholders must be willing to embrace these changes – and the risk and fear that accompany them.
As a human services administrator, your ability to understand what motivates workers to accept or reject process change can be the difference between the success and failure of your agency’s initiatives. Only by taking the time to understand, plan for, and mitigate the risks and fears that typically accompany each phase of an organizational process change can you ensure a high rate of adoption.
Rather than just talking theory, let’s take a look at a few practical examples of risks commonly associated with organizational process change, and how your agency can mitigate them:
The risk: If workers don’t trust that a new process will benefit them, they won’t adopt the change.
The risk: If workers don’t feel they’re adequately trained in a new process, they’ll reject it and revert to old ways of doing something.
The risk: Workers will be hesitant to incorporate a new process into their daily routines if there’s not enough end-user support once the process has been implemented.
Change can be difficult for organizations and individuals alike. Nevertheless, human services agencies must embrace organizational process changes in order to drive continuous improvement. Our resources can help:
- Mitigating Risk and Removing Fear from Organizational Process Change: our business brief offers more practical tips to ensure your agency's future process change initiatives will work
- Implementing New Human Services Technology: our webinar can help you identify and eliminate potential risks
- Technology Toolkit: our buyer's guide for human services includes an entire section on organizational process change and increasing your chances for long-term technology success
Change can be difficult for organizations and individuals alike. Nevertheless, human services agencies must embrace organizational process changes – and the risk and fear that accompany them – in order to drive continuous improvement. Learn how to mitigate risk and remove fear from organizational process change to ensure your agency’s future initiatives will succeed.