Editor's note: This blog post was originally published in July 2020, shortly after Brunswick County DSS completed its implementation amid COVID-19 shutdowns. It's been updated to include additional information now that workers have been using the software for a few months and return to the office as needed.
Ask any human services agency the right time to introduce new technology and you’ll be met with hesitation. Leaders already worry that this type of major change may interrupt service delivery. Add the ripple effects of the COVID-19 pandemic across our communities and everything becomes even more uncertain.
While some agencies have been cautious to prioritize and invest in technology amid COVID-19, the leadership team at Brunswick County Department of Social Services (DSS) felt the opposite.Read More