Learn why now is the time for human services agencies to capitalize on “cognitive search”—a growing trend among technology experts that can help users understand, organize, and establish links between information from various internal and external sources.
Haven’t heard of “cognitive search” before? Don’t worry: it’s a relatively new term/trend that’s just beginning to pick up steam among technology experts.
In short, cognitive search combines several technologies—things like indexing, natural language processing, and machine-learning—to help users understand, organize, and establish links between information from various internal and external sources. As Fanichet notes in this article, cognitive search tools empower users to get immediate and relevant knowledge at the right time on the right device.
This is a huge opportunity for social services agencies: cognitive search and discovery tools will allow you to quickly extract highly relevant information about clients and cases—information that you might not have otherwise had at your fingertips, no less!
That way, you can spend less time digging through dark data to find the nuggets of insight you’re looking for, and more time focusing on making the best decisions for children, adults, and families.