Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Friday, March 16, 2018 by Rich Bowlen

How Much is the Opioid Crisis Costing Governments? [Governing]

Every organization, service, and system feels the relentless demand of the opioid epidemic on their already overburdened, underfunded work. While some of this impact is easy to quantify, most of it is not—making it difficult for states to understand how much they’re spending, or justify additional funds. Governing’s article sheds light on some of these unquantifiable numbers.

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Posted Tuesday, March 6, 2018 by Rich Bowlen

Life After the Big Bang: Exploring Modular, Agile Paths Toward Health and Human Services (HHS) Modernization [Government Business Council]

The quicker human services agencies can deliver services, the quicker people who rely on those services can begin their path to well-being, stabilization, and safety. However, outdated systems and processes often get in the way. Government Business Council’s report explores how agencies can apply technology and modernize service delivery to meet increasingly complex community needs.

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Posted Tuesday, December 12, 2017 by Rich Bowlen

Auditor General DePasquale Says ‘State of the Child’ Special Report Shows Broken Child Welfare System Puts Children at Risk []

In September, Pennsylvania’s Auditor General Eugene DePasquale released State of the Child, a special report that assesses the state’s broken Child Welfare system. The report and accompanying press release underscore an ongoing and critical issue: caseworkers and supervisors need more support and resources to do their jobs effectively and truly keep children safe.

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Posted Monday, November 6, 2017 by Rich Bowlen

Standards for Technology in Social Work Practice [National Association of Social Workers]

As it evolves, technology provides human services organizations the opportunity to look at efficiencies in a way they have never been able to do before. National Association of Social Workers (NASW) developed new Standards for Technology in Social Work Practice to ensure all social workers and caseworkers use these new tools ethically and responsibly.

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Posted Wednesday, October 18, 2017 by Rich Bowlen

When Search Goes Cognitive – Why Should You Care? [Search Technologies]

Learn why now is the time for human services agencies to capitalize on cognitive search—a growing trend among technology experts that can help users understand, organize, and establish links between information from various internal and external sources.

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Posted Tuesday, July 25, 2017 by Rich Bowlen

DCF Investigators: 'Children Are at Risk Because We Can't Do Our Jobs' [WPTV and The Palm Beach Post]

South Florida’s WPTV and The Palm Beach Post investigate how large caseloads, high turnover, low pay, voluminous paperwork, and pressure to meet performance goals are preventing the Department of Children and Families’ (DCF) ability to keep children safe.

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Posted Monday, June 26, 2017 by Rich Bowlen

Managing the Flow - Predictive Analytics in Child Welfare [Chronicle of Social Change]

Predictive analytics promises to help child welfare agencies better understand which groups of children in their communities may have an increased chance of being in danger of abuse. However, there are several risks, challenges, and factors to consider.

The Chronicle of Social Change's Daniel Heimpel provides an honest look at predictive analytics in child welfare.

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Posted Tuesday, May 16, 2017 by Rich Bowlen

Feds Chart Future for Antique Data Management Systems [FosterTech]

How are agencies are reacting to a potential conversion to the new Comprehensive Child Welfare Information System (CCWIS)? FosterTech explores how many states seem to be gun-shy about initiating an expensive technology shift.

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Posted Wednesday, January 14, 2015 by Rich Bowlen

I want to fight for social work but I will not fight for bureaucracy

This blog sums up what we've heard social workers verbalize. Rules and paperwork are stifling social work practice, meaning much less time is spent with service users. 

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Posted Thursday, November 20, 2014 by Rich Bowlen

What Can Businesses Do To Retain Talent

Protective services agencies are constantly searching for ways to keep quality staff. This article highlights the importance of investing in capabilities that frontline staff find valuable and how that encourages them to stay.

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