Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Monday, February 11, 2019 by Rich Bowlen

Meeting the Modern Digital Demand [Government Business Council]

Government Business Council’s poll on effective collaboration tools shows that agencies still have a long way to go to provide workers with the right technology to truly be efficient and effective in a modern, mobile world.

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Posted Wednesday, January 30, 2019 by Rupam Chokshi

Making IT Modernization a Reality for Agencies [GovLoop]

Approaching IT modernization from a business perspective is the key to successful digital government initiatives. GovLoop’s eBook explores this idea in depth, while summarizing key themes, initiatives, and takeaways from a recent round-table discussion on cloud content management and IT modernization.

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Posted Tuesday, October 9, 2018 by Rich Bowlen

Change and Implementation in Practice [Child Welfare Capacity Building Collaborative]

The Children's Bureau's Child Welfare Capacity Building Collaborative has been building up its Change and Implementation in Practice series, a collection of resources that can help child welfare agencies manage change in a meaningful and impactful way.

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Posted Wednesday, May 16, 2018 by Rich Bowlen

When Frontline Workers Say They Can’t Do Prevention Work—LISTEN!

It has become all too common that each new audit or report assessing a Child Welfare system simply reiterates the same findings and recommendations that were already published in previous years. Oregon Public Broadcasting's 3-part series, which was sparked by an audit into the state's system published in January, underscores this scenario and highlights several challenges that continue to plague Child Welfare workers across the country.

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Posted Friday, March 30, 2018 by Rich Bowlen

14 Predictions About the Impact of Technology’s Growing Presence in Health Care [Forbes]

Human services and health care professionals can learn a lot from each other, especially when it comes to sharing valuable insight to the care and service of others. Forbes Technology Council’s predictions on the impact of technology in health care offer direct parallels to the impact of technology in Child Welfare.

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Posted Friday, March 16, 2018 by Rich Bowlen

How Much is the Opioid Crisis Costing Governments? [Governing]

Every organization, service, and system feels the relentless demand of the opioid epidemic on their already overburdened, underfunded work. While some of this impact is easy to quantify, most of it is not—making it difficult for states to understand how much they’re spending, or justify additional funds. Governing’s article sheds light on some of these unquantifiable numbers.

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Posted Tuesday, March 6, 2018 by Rich Bowlen

Life After the Big Bang: Exploring Modular, Agile Paths Toward Health and Human Services (HHS) Modernization [Government Business Council]

The quicker human services agencies can deliver services, the quicker people who rely on those services can begin their path to well-being, stabilization, and safety. However, outdated systems and processes often get in the way. Government Business Council’s report explores how agencies can apply technology and modernize service delivery to meet increasingly complex community needs.

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Posted Tuesday, December 12, 2017 by Rich Bowlen

Auditor General DePasquale Says ‘State of the Child’ Special Report Shows Broken Child Welfare System Puts Children at Risk []

In September, Pennsylvania’s Auditor General Eugene DePasquale released State of the Child, a special report that assesses the state’s broken Child Welfare system. The report and accompanying press release underscore an ongoing and critical issue: caseworkers and supervisors need more support and resources to do their jobs effectively and truly keep children safe.

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Posted Monday, November 6, 2017 by Rich Bowlen

Standards for Technology in Social Work Practice [National Association of Social Workers]

As it evolves, technology provides human services organizations the opportunity to look at efficiencies in a way they have never been able to do before. National Association of Social Workers (NASW) developed new Standards for Technology in Social Work Practice to ensure all social workers and caseworkers use these new tools ethically and responsibly.

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Posted Wednesday, October 18, 2017 by Rich Bowlen

When Search Goes Cognitive – Why Should You Care? [Search Technologies]

Learn why now is the time for human services agencies to capitalize on cognitive search—a growing trend among technology experts that can help users understand, organize, and establish links between information from various internal and external sources.

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