RESEARCH LIBRARY

Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Posted Thursday, January 28, 2021 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

Editor's note: The deadline to use the Coronavirus Relief Fund has been extended to Dec. 30, 2021, and this post has been updated to reflect that change and additional resources have been added.

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

We want this link to be your one-stop shop for COVID-19 resources, but we recognize there’s a lot of content and information available. We’ve organized links by topic and you can use this navigational menu to jump down to the section that’s most relevant to you:

divider-footerOn normalizing and empowering long-term telework strategies:

  • COVID-19’s Lessons for the New Government Workplace [Governing]—Shows how public-sector employees are adapting to remote work, but also reveals concerns that state and local government employers need to keep in mind.

  • COVID-19 Workforce Needs Assessment (WNA): Cross-site report for workforce excellence public child welfare sites [National Child Welfare Workforce Institute]—Summarizes the impact of COVID-19 on the child welfare workforce and what they said would help the most. For example: many workers said they “were frustrated by the continued need to print, fax, submit, or file documents as this required them to go to the office to accomplish those tasks, further heightening public health and safety concerns." View a related infographic. 

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On modernizing technology to meet increasing service demands:

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On funding technology projects in response to the public health emergency:

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On how agencies can use technology to support the vulnerable communities who continue to be impacted:

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