RESEARCH LIBRARY

Finding time to sift through research and read up on the important topics and trends impacting human services is easier said than done. That’s why we’re here to help. Our Research Library includes expert content—think whitepapers, reports, presentations, news articles, and other resources—to help you implement the right tools and technology for your agency, and discover new ways to overcome challenges.

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Rupam Chokshi's Articles

Posted Monday, November 16, 2020 by Rupam Chokshi

Reframing the Future with Emerging Technology [NASCIO]

The National Association of State Chief Information Officers (NASCIO) conducted a survey with EY exploring how forward-thinking states view emerging technology like artificial intelligence (AI) and robotic process automation (RPA). Survey data shows how these states are (or are not) governing their use of emerging technology, the challenges they face, and what technologies will be most likely used.

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Posted Wednesday, November 4, 2020 by Rupam Chokshi

12 Resources to Reboot Your Human Services Technology in 2021

Human services leaders were put to the test in 2020. Now, it’s time to think about what’s next.

As you look ahead to 2021, you may be considering several different technology-related options: investing in new tools, optimizing existing ones, or taking a step back to rethink what you really need before making any big decisions. Wherever you are in this journey, we’re here to help.

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Posted Tuesday, August 4, 2020 by Rupam Chokshi

COVID-19 Resource Roundup for Human Services

The aftershocks of the COVID-19 pandemic will continue to impact human services agencies for the foreseeable future. As they do, we’re monitoring industry news, trends, and research reports to bring you the most helpful resources for maintaining telework, supporting your workers, and keeping up with service demand, while prioritizing safety and complying with public health emergency measures.

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Posted Tuesday, February 18, 2020 by Rupam Chokshi

An Introduction to Robotic Process Automation for Human Services

Government agencies are beginning to leverage an emerging technology, robotic process automation (RPA), to streamline tasks and reduce administrative burdens. GovLoop’s eBook dives into how RPA works and what makes it successful, plus provides six examples of RPA in action at the state level.

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Posted Monday, August 19, 2019 by Rupam Chokshi

Transforming Government: Insights from Public Sector Leaders [Government Business Council]

A new survey from Government Business Council says only 40% of respondents agree their organization’s transformation efforts meet their objectives. Conflicting priorities and a lack of coordination between departments is a barrier. Respondents also lack the right systems and technology to access the data they need to make decisions.

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Posted Tuesday, August 13, 2019 by Rupam Chokshi

Intelligent Innovation: Tech Trends Taking Root with State and Local Governments [GovLoop]

GovLoop’s guide includes case studies, research, and expert interviews that explore key technology trends shaping the future of state and local government.

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Posted Tuesday, April 30, 2019 by Rupam Chokshi

InnovateOhio Looks to Modernize Public Services [StateTech]

InnovateOhio, an initiative launched last year by Governor Mike DeWine and led by Lieutenant Governor Jon Husted, is another important step in Ohio’s journey toward citizen-centric services.

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Posted Wednesday, January 30, 2019 by Rupam Chokshi

Making IT Modernization a Reality for Agencies [GovLoop]

Approaching IT modernization from a business perspective is the key to successful digital government initiatives. GovLoop’s eBook explores this idea in depth, while summarizing key themes, initiatives, and takeaways from a recent round-table discussion on cloud content management and IT modernization.

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