Walking into Cabarrus County Department of Human Services (DHS) is like night and day for people who need economic assistance including Medicaid, crisis or energy assistance or Food and Nutrition Services. Before a recent overhaul and modernization of the lobby, people seeking services often waited in long, confusing lines. They were frustrated, as were the caseworkers trying to help. To improve customer service and better serve the community, the agency redesigned the lobby, updated appointment management software for caseworkers and modernized business processes.
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A mobile app is helping child welfare caseworkers in Chemung County, N.Y., spend more time working with children and families and less time on paperwork, according to a new case study released today by Northwoods.
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Dare County Department of Health and Human Services – Social Services Division in North Carolina is replacing its cumbersome paper-based processes with a mobile electronic document management software solution. Northwoods’ Compass® CoPilot will help 39 mobile social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.
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A mobile software application is helping Clark County Family and Children Services social workers spend more time working with children and families, according to a new case study released today by Northwoods.
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Carver County Community Social Services (CCCSS) invested in new technology to help children and families receiving services from social workers who have to manage overwhelming paperwork requirements. CCCSS is replacing its cumbersome paper-based processes with a mobile electronic document management software solution to help social workers complete required paperwork efficiently, close cases more quickly, and reduce paperwork-related stress on workers.
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A mobile app is helping Crow Wing County Community Services social workers improve interaction with families, according to a new case study released today by Northwoods.
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Six Ohio counties are using state Efficiency and Innovation Fund grants to equip social workers with new mobile technology so they can focus their time on child safety, rather than paperwork.
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Brunswick County Department of Social Services (DSS) in North Carolina is replacing its cumbersome paper-based processes with an electronic document management and appointment management software solution to boost efficiency and service to clients.
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Chemung County Department of Social Services (DSS) is the first New York county to give caseworkers a mobile tool to help them protect abused and neglected children. Northwoods’ mobile document management solution, Compass® CoPilot, will initially help 11 workers, including leadership, supervisors and 4 child protective services caseworkers in the Child Advocacy Center, access and update documentation using an iPad® app from the field, rather than using paper forms and documents.
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Lobby lines for the 2,000 clients visiting San Joaquin County Human Services Agency (HSA) every day are a thing of the past, according to a new case study released today by Northwoods. San Joaquin County HSA uses appointment management software from Northwoods to make sure a caseworker is always available to help clients apply for and receive Income Maintenance (Medi-Cal, CalFresh) and Welfare to Work (CalWORKs) benefits.
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