Mobile solution to help address staff turnover, save money
DUBLIN, OH—January 27, 2015—Moore County Department of Social Services (DSS) in North Carolina is giving social workers a mobile tool to help them better protect abused and neglected children and adults.
Northwoods’ mobile document management solution, Compass® CoPilot, will help 32 child protective services and adult protective services social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.
The mobile app allows social workers to spend more time with families by reducing the time they spend completing required paperwork. Time spent in the field with the families is the best way to improve safety outcomes.
Moore County DSS director John Benton says the mobile technology will improve the accuracy and completeness of documentation and help social workers make critical decisions about safety.
“Compass® CoPilot is a great tool we can give social workers. If we have accurate, up-to-date and accessible documentation, we will have the information we need at hand to make life-changing decisions for our families,” Benton said.
Protective services social work is a high-stress, demanding job that comes with high turnover rates. Reducing the paperwork burden reduces stress on social workers, which improves retention rates and decreases costs to train new social workers. A return on investment analysis estimates Moore County DSS will potentially save at least $300,000 over 10 years on costs for personnel, travel, and office supplies by implementing the new solution.
Moore County DSS already uses Northwoods’ document management software, Compass® Pilot, in the economic services department, which provides Medicaid, Food & Nutrition Services and Work First benefits, and protective services department.
Northwoods partners with 34 counties across North Carolina and over 100 around the country.
iPad is a registered trademark of Apple Inc.
About Northwoods
Northwoods’ only focus is helping state and county human services agencies increase client service levels and productivity while cutting costs — allowing them to do more with less. Northwoods’ human services software solutions are designed around caseworkers and social workers, not simply data collection. Our Compass®products automate the flow of client and case information based on how caseworkers throughout the agency need to use it. Northwoods is headquartered in Dublin, Ohio. For more information, visit teamnorthwoods.comor follow Northwoods on Twitter @teamnorthwoods.
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Contact:
Tiffany Himmelreich
614.408.8772