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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Thursday, March 15, 2018 by Rich Bowlen

How Does the Opioid Epidemic Impact Child Welfare Caseworkers?

Kristi Burre has spent almost 20 years working in public service and child protection, but she’s never seen a greater need to support her caseworkers than she does today.

As Deputy Director of Fairfield County Child and Adult Protective Services in Ohio, Kristi has a front row seat to watch how the opioid epidemic wreaks havoc both inside and outside the agency’s walls.

As a result, she says, “The needs of our families, the needs of our children, and the needs of our system are more critical than they’ve ever been before.”

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Posted Monday, February 6, 2017 by Chuck Barber

Here’s How Lenoir County Broke the Social Worker Burnout Cycle in Child Welfare

Keeping case initiation rates high and turnover low are two big priorities for Child Welfare program managers; however, without the right tools and processes in place, both are much easier said than done. Just ask Lenoir County Department of Social Services (DSS).

In 2006, the turnover rate for Lenoir County’s Child Welfare unit was 73% because documentation requirements and emotional stress were taking such a big toll on social workers. Inefficient processes affected case initiation rates too, which hovered below the 95% state standard at 80-85%.

Now, workers have access to office-based and field-based document management solutions designed for Child Welfare that give them more time to focus on engaging clients, building trust, and delivering quality service. As a result, turnover has decreased to 17% and social workers are consistently exceeding the state standard for case initiation with a 97% rate.

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Posted Tuesday, May 10, 2016 by Greg Tipping

Cabarrus County’s Modern Lobby Means Happy Clients

“Chaos.”

That’s how caseworkers and clients described the lobby at Cabarrus County Department of Social Services (DHS).

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Posted Tuesday, September 29, 2015 by Rich Bowlen

This Isn’t Why I Got Into Social Work

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Posted Wednesday, July 22, 2015 by Rich Bowlen

Why Do Social Workers Burn Out?

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