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Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Tuesday, October 16, 2018 by Aaron Caldwell

Why Cybersecurity Matters Even if It’s Not Your Job

“As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two.” - National Cyber Security Alliance (NCSA)

October is National Cybersecurity Awareness Month and if you haven’t thought about cybersecurity yet, here’s why you should: 

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Posted Friday, September 14, 2018 by Chris Carlson

Health and Human Services Technology for High-Value Work (Q&A with Rupam Chokshi, 2018 APHSA Emerging Leader)

Rupam Chokshi, director of product marketing, has been an integral part of our organization for many years and continues to help us grow and improve. His in-depth knowledge of the health and human services (HHS) sector, modernization of technology, and improvement of business processes is a key factor in Northwoods’ ability to build software solutions that are designed around solving state and local HHS agencies’ most important problems. 

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Posted Wednesday, August 29, 2018 by Rupam Chokshi

Tech Talk 101: 30 Child Welfare Technology and Business Terms to Know

Child welfare technology is constantly evolving: trends ebb and flow, policies and mandates change, and new tools become available seemingly every day.

Beyond changing how work gets done, it’s also changing the way you talk about it—both about your challenges and how technology can be used to help solve them.

We’ve compiled a list of terms you’ve likely heard in conversation or come across in practice articles related to technology, along with their definitions, how they relate to each other, and what they mean for child welfare.

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Posted Tuesday, June 5, 2018 by Rich Diers

Is Your Ecomonic Assistance Program Using the Right Document Capture Tools?

Economic assistance caseworkers face constant deadlines to process applications and redeterminations.

However, outdated, inefficient document management tools and processes often get in the way, which can delay clients from receiving the benefits they need.

This could leave them feeling frustrated and vulnerable. Of course, that’s the opposite of what caseworkers are aiming to do.

The good news? The right technology can help alleviate these problems, allowing caseworkers to serve their clients quickly and professionally and start them on the path to stability and well-being.

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Posted Wednesday, May 9, 2018 by Rupam Chokshi

5 Ways a System of Engagement Benefits Child Welfare

Modernizing to the new Comprehensive Child Welfare Information System (CCWIS) creates a major opportunity for child welfare organizations to apply innovative solutions to overcome systematic barriers.

However, too many states and agencies may still view CCWIS as the next Statewide Automated Child Welfare Information System (SACWIS) with little change.

Where SACWIS was more of a “one-size-fits-all” model, CCWIS allows agencies to tailor their IT needs to align with their unique program requirements.

This opens the door for child welfare organizations to consider next-generation technology, like a system of engagement, that revolutionizes how social workers deliver services and interact with clients.

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Posted Monday, May 7, 2018 by Rich Bowlen

Traverse: Transforming the Way Child Welfare and Adult & Aging Agencies Work with Families to Improve Outcomes

"I'm big on efficiencies and using technology. If you're not using the latest and greatest software, you're behind." – Justin Zmyewski, Houston County (Minnesota) Commissioner

For Northwoods, the “latest and greatest software” means something that’s designed to work the way child welfare and adult & aging agencies work.

That’s why we created Traverse®—a content collection and case discovery solution that empowers child welfare and adult & aging agencies to make informed, confident decisions about safety.

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Posted Wednesday, March 7, 2018 by Team Northwoods

Building Software to Solve Social Problems (Q&A with Northwoods Chief Technology Officer Don Abney)

Don Abney, Northwoods’ Chief Technology Officer, has spent the last 20 years developing and delivering technology services across several industries. He’s also one of the smartest humans you’ll ever meet.

Don recently sat down with our Business Development team to answer some questions about how Product Delivery (PD) at Northwoods continues to evolve and innovate to meet customers' needs.

His answers were just too good not to share!

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Posted Monday, January 15, 2018 by Team Northwoods

8 Can't Miss Conferences for Human Services in 2018

New year, new opportunities!

If one of your goals for 2018 is to keep your finger on the pulse of key issues, trends, and topics impacting your agency and/or community, attending one or two industry conferences throughout the year is a great way to get started.

We've vetted and attended a lot of conferences over time, and we like to start each new year with a list of recommendations.

This list represents events that not only have amazing programming and speakers, but also build in time for attendees to network, share ideas, and discuss how they're addressing key opportunities and challenges.

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Posted Wednesday, December 20, 2017 by Team Northwoods

Top 7 Northwoods Blog Posts of 2017

It's that time again! As each year comes to a close, we like to recap the top blog posts from the last 365 days. If you're a new reader or subscriber, this is your chance to catch up on all the good stuff you might have missed.

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Posted Wednesday, October 25, 2017 by Aaron Caldwell

A Customer Success Story: Troubleshooting Technology Problems in Human Services

When the average worker has technical issues, she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid.

This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the Northwoods Support Center (NSC) to keep the system running at peak performance so workers can focus solely on helping clients.

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