Blog

Our blog isn’t about us. It’s about you. We discuss business challenges and real issues human service agencies and caseworkers face everyday. You’ll find traditional human services software articles about things like document management for human services and social work technology. But you’ll also find inspirational stories to boost caseworkers’ spirits and tools to help agencies find and gain support for technology in human services.

Posted Wednesday, October 25, 2017 by Aaron Caldwell

Troubleshooting Technology Problems in Human Services [Customer Story]

Editor's note: since this story was originally published, Northwoods partnered with the state of Ohio to implement an enterprise document management system (EDMS) across all 88 counties. We continue to support Lucas County DJFS through the statewide EDMS (versus individually when this story was published).

When the average worker has technical issues, he or she feels frustrated and productivity dips. When a human services caseworker faces technical issues, it affects his or her ability to serve thousands of families who rely on services like Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and Medicaid. This is the story of one Ohio county’s Department of Job & Family Services (DJFS) that relies on the Northwoods Support Center (NSC) to keep the system running at peak performance so workers can focus solely on helping clients.

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Posted Thursday, February 12, 2015 by Aaron Caldwell

Success in Customer Support

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